Víctor Güell Email & Phone Number

Valletta, Mt

International

Over 9 years of professional experience in the music industry, specializing in event planning, execution, and providing artistic services as a DJ for both public and private events.Key achievements include organizing and performing at major venues such as:- Create a community and perform regularly in the most popular underground venues in Malta as Liquid Club, The Playground or Tigullio.- Metro Dance Club (2022, Alicante, Spain) Event with over 5,000 attendees.- Poble Espanyol (2019, Barcelona)- Café Del Mar (2018, Barcelona)

Malta

As the Marketing & Customer Relations Executive for an international restaurant franchise in Malta, I spearheaded marketing strategies and managed customer relationships, ensuring both brand growth and client satisfaction across various marketing channels. Marketing & Campaign Management:- Developed and executed comprehensive marketing campaigns across diverse channels, including social media, Google, email, radio, outdoor advertising (billboards and cinema), and traditional media.- Strategically planned, scheduled, and optimized social media posts, paid ads, and landing pages to enhance brand visibility and customer engagement.- Managed relationships with external stakeholders and collaborators to ensure campaign deliverables were met within allocated budgets and timelines, driving measurable results.- Collaborated closely with the Franchisor's marketing department, aligning local marketing strategies with global franchise standards and ensuring brand consistency in all initiatives.- Conducted market research and competitor analysis to inform strategy, and produced detailed KPI reports to measure campaigns performance and ROI.Creative Content & Design:- Designed and created engaging visual content and copywriting for the brand, including social media graphics, email, digital banners, billboards, cinema advertisements, and menu designs.- Led the execution of email marketing campaigns, crafting compelling content and visuals to maximize audience engagement and retention.Customer Relationship Management (CRM):- Handled customer inquiries and feedback across multiple platforms, ensuring swift and efficient resolution to foster positive customer experiences.- Developed and implemented customer retention strategies and special promotions, aimed at increasing customer loyalty and driving repeat business.- Monitored customer data and insights to optimize CRM strategies, enhancing engagement and ensuring satisfaction at every stage of the customer journey.

Sliema, Malta

Providing tailored Real Estate solutions to both landlords and long-term residents on the island.- Built and maintained a network of clients seeking long-term rentals and matched them with available properties from landlords.- Managed a landlord database, actively sourcing and contacting property owners with available listings.- Created and optimized online property advertisements using Facebook Ads to enhance visibility and attract potential tenants.- Maintained regular communication with clients, ensuring property options aligned with their specific requirements.- Regularly updated the online property database, ensuring accurate and up-to-date listings.

Sliema, Malta

Promoted financial services within the Spanish Market, specializing in converting marketing leads into clients through proactive cold calling.- Led B2C sales and negotiations, driving client acquisition and revenue growth.- Ensured all compliance standards were adhered to in both verbal and written communications.- Managed CRM systems and scheduled appointments, optimizing performance and tracking sales progress.- Oversaw KYC (Know Your Customer) data management, ensuring accurate and compliant client information.- Handled all customer account validation processes and related documentation, ensuring smooth onboarding and adherence to regulatory requirements.

Sliema, Malta

Promoted financial services within the Spanish Market, focusing on converting marketing leads into clients through targeted cold calling.- Conducted B2C sales and negotiations, consistently driving client acquisition and meeting sales targets.- Ensured all compliance standards were upheld in both verbal and written communications.- Managed CRM systems and scheduled appointments to optimize sales performance and client engagement.- Handled KYC (Know Your Customer) data management, ensuring compliance with regulatory requirements and maintaining accurate client records.- Oversaw the account validation process, managing documentation and ensuring a smooth onboarding experience for new customers.

Limasol, Distrito De Limasol, Chipre

Promoted financial services for the Spanish Market, specializing in converting marketing leads into clients through cold calls. Recognized as Agent of the Month in September 2021, surpassing targets by signing 27 new clients (target: 18) out of a team of 25 agents. The contract concluded following the brand's decision to cease services for the Spanish market.- Conducted B2C sales and negotiations, driving consistent client acquisition and exceeding monthly targets.- Ensured strict adherence to compliance standards in all verbal and written client interactions.- Managed CRM systems and efficiently scheduled appointments to maintain high performance and track client engagements.- Handled KYC data management, ensuring regulatory compliance and the accuracy of client information.- Managed the account validation process, overseeing all related documentation and ensuring a seamless onboarding experience for new clients.

Barcelona, Cataluña, España

Worked on the development of Yamaha Motor's first external online Customer Service project for Spain and Portugal, providing comprehensive support and ensuring customer satisfaction.- Managed both outbound and inbound support calls, addressing customer inquiries and resolving issues.- Delivered email customer support, ensuring timely and effective communication with clients.- Collaborated closely with Official Yamaha Dealers to coordinate customer service efforts and resolve dealer-related queries.- Conducted client fraud investigations, ensuring the integrity of customer interactions and transactions.- Managed Salesforce CRM, maintaining accurate customer data and streamlining service processes.- Launched and managed CRM promotions via phone, email, and SMS, driving customer engagement and retention.

Barcelona

Planning and producing musical, promotional and networking events in Barcelona. Collaborating with exclusive brands and well known national and international public figures organically reaching +1M accounts in social media advertisements.• Planning and coordinating events production and business strategy.• Managing staff and artists hiring procedures.• Creating sponsorship presentations and being involved in negotiations.• Social media community management.• Coordinating the marketing content creation before, during and after the events with the content and design teams.• Creating and monitoring online advertisement campaigns with artists and influencers.• Supervising that online marketing campaigns were launched on time and under established parameters.• Developing specific Facebook & Google ADS campaigns for every event.• Preparing, launching and monitoring ticket sales campaigns through the online ticketing platform.

Constantí, Tarragona, Spain

- Ensured the efficient and punctual delivery of industrial hygiene products to clients.- Strategically planned and managed daily delivery schedules, optimizing routes for enhanced efficiency.- Organized and loaded delivery vehicles systematically to facilitate seamless product distribution.- Delivered orders with precision and timeliness, maintaining high standards of client satisfaction.- Identified new business opportunities during deliveries, relaying insights to the sales team for follow-up.- Collaborated with suppliers to procure additional inventory as needed, ensuring uninterrupted stock availability.

Competed in national-level competitions.- Achieved 3rd place in the National Championship (2010).- Secured 1st place in the Aragon Championship (2010).

Digital Marketing & E-Commerce

Education record

Beginner Music Production Certificate

Education record

Professional Deejaying Certificate

Social / Business High School