Victor Heraud Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

London, England, United Kingdom

- Responsible for managing the entire operations of Mayfair Park Residences (MPR), including the maintenance and upkeep program of the property- Manage all dedicated residences staff- Foster relationships with Residence Owners- Ensure provision of superior service levels for all amenities and services offered to all entities- Enforce residential operational policies and procedures in accordance with Dorchester Collection’s (DC) corporate guidelines- Ensure compliance with… Show more - Responsible for managing the entire operations of Mayfair Park Residences (MPR), including the maintenance and upkeep program of the property- Manage all dedicated residences staff- Foster relationships with Residence Owners- Ensure provision of superior service levels for all amenities and services offered to all entities- Enforce residential operational policies and procedures in accordance with Dorchester Collection’s (DC) corporate guidelines- Ensure compliance with the tenancy agreement- Full creation and management of the residences’ budget Show less

London, United Kingdom

- Daily maintenance of the critical path- Weekly report writing on the progress of the project to senior leaders at both hotels and Dorchester Collection HQ- Submission in the weekly GM’s report as to the updates on the project- Lead weekly meetings with the wider project team at 45 Park Lane- Ensure all FF&E and OS&E are procured and in place in the correct and most timely manner- Liaise with IT to ensure all systems are in place and all requirements to allow access from… Show more - Daily maintenance of the critical path- Weekly report writing on the progress of the project to senior leaders at both hotels and Dorchester Collection HQ- Submission in the weekly GM’s report as to the updates on the project- Lead weekly meetings with the wider project team at 45 Park Lane- Ensure all FF&E and OS&E are procured and in place in the correct and most timely manner- Liaise with IT to ensure all systems are in place and all requirements to allow access from one building to another in the case of both hotels and MPR are in place- Organizational Chart completion, job description completion, recruitment, and selection of staff- Write and agree standards for service delivery- Plan, support, and carry out all the pre-opening training- Uniform design and selection- Prepare for the delivery of a la carte services- Keep up to date with other residences in London and ensure our a la carte services are the best in the city- SOP for pool management and pool security- Fire, Life, Health & Safety planning- Ensure license agreements are in place and valid Show less

London, United Kingdom

Management of the hotel's stewarding department, supporting the F&B operations (restaurants and events) by providing clean back of house areas, as well the uptake, delivery and organisation of all operational equipment.Duties included:- Monthly stocktakes- Management and supervision of the stewarding staff (up to 60 kitchen porters daily)- ROTA creation according to operational needs- Training officer for the department, ensuring the staff and management teams are… Show more Management of the hotel's stewarding department, supporting the F&B operations (restaurants and events) by providing clean back of house areas, as well the uptake, delivery and organisation of all operational equipment.Duties included:- Monthly stocktakes- Management and supervision of the stewarding staff (up to 60 kitchen porters daily)- ROTA creation according to operational needs- Training officer for the department, ensuring the staff and management teams are familiar with all aspects of our duties. This focuses closely on departmental SOP's, with weekly trainings on general duties as well as more job-focused tasks- Supervising large-scale events and providing all required equipment for the operational team. This includes limiting breakage and ensuring a smooth running of the event in the back of house - Following allocated yearly budget, ensuring that the department operates within its financial capability Show less

London, United Kingdom

Paris Area, France

- Launch of the @ArpegeLive twitter handle showcasing daily creations from Chef Alain Passard and his brigade- Operational management of private events in our vegetable gardens outside Paris

Shanghai, China

- Desk research- Field research - salon visits - consumer interviews - Key Opinion Leaders (KOL) interviews - trend research & analysis of the Chinese Market- organisation of co-creation workshop - finding the location - booking a caterer - preparing activities

Singapore

Through this Food & Beverage internship I received comprehensive operational experience in the fine dining restaurant (Raffles Grill), as well as buffet concept (Tiffin Room), bar (Long Bar) and casual dining at the Long Bar Steakhouse. In addition I was charged with giving training to other employees on essential aspects such as hygiene and service procedures (SOPs, service culture, etc...) and acting as a link between kitchen and service staff.This experience gave me a comprehensive… Show more Through this Food & Beverage internship I received comprehensive operational experience in the fine dining restaurant (Raffles Grill), as well as buffet concept (Tiffin Room), bar (Long Bar) and casual dining at the Long Bar Steakhouse. In addition I was charged with giving training to other employees on essential aspects such as hygiene and service procedures (SOPs, service culture, etc...) and acting as a link between kitchen and service staff.This experience gave me a comprehensive range of skills and knowledge in the F&B department, both operational and administrative. Show less

Casares, Spain

3 months experience in Front Office, checking-in/out guests, helping with any queries or demands. I was also in the F&B department for 2 months, working in the main restaurant, El Jardin, as well as the pool bar and the golf course's restaurant and bar.

Bachelor Of Science, International Hospitality Management

Activities and Societies: Music Committee Marketing Specialisation

The International Baccalaureate

Education record