Responsible for leading the organization's strategy, day to day operational functions, marketing strategy, financial profitability, asset management, IT, and human resource and training functions. Top 100 franchise organizations in the US!

Responsible for leading the Company’s cross-functional teams in day-to-day operations, strategic planning and guest service.

Lead US Franchise operations representing more than $1B in annual sales

Oversee region representing $750M annually, 600+ stores with 11,000 employees with direct operations responsibilities. Leading high profile and complex markets of stores / districts throughout NY, NJ, Philadelphia, Baltimore and DC. Responsibilities include; brand building, real estate site selection, store design, strategic market planning, field team leadership, full cycle recruiting, hiring, training and direct P/L accountability, successor planning, people development, forecasting, budgeting, sales building plans, cross function partnerships / collaboration, new business development. • Increased annual revenues by 10% year over year through execution, transaction growth and service efficiencies • Improved net profit by $30M utilizing lean initiatives on food and labor costs and operations efficiencies• Implemented full-cycle onboarding recruiting strategy for every level, sourcing through extensive network, job fairs, social media and major community partnerships. • Led brand building initiatives and partnerships with key market influencers in all major cities• Community partnerships across region sponsoring significant charitable contributions • Implemented market share strategy through new store development and high-profile renovations

Oversee US Eastern Region Team supporting operations, growth and development representing $350M annual sales• Direct responsibility for field operations, full - cycle recruiting and leadership development, franchise sales, traditional and non - traditional development, real-estate site selection, store design, and region marketing strategies. • Designed and implemented local training to franchisees – reducing cost of training by 50% to franchise community• Oversee strategic initiatives, regional accountability and profitability, as well as partnership agreements and non traditional development• Designed new field operations systems: New store opening process, franchise assessment, business planning tools, financial P/L models and thru-put design improvement process.

Market Leader - Mid atlantic region. Responsible for franchise operations, marketing execution, financial analysis, business planning, image compliance, training implementation and organizational structure. Lead contact for national accounts: Aramark and Host Marriott