Victor Holman Email & Phone Number

Thomasville, Ga, Us

• • Disaster Recovery / Continuity Program - Lead Flowers Foods annual disaster recovery exercise, which involves establishing an isolated network within the replicated data center, failing over the production environment to the replicated data center, ensuring implementing a recovery plan and integrating with business continuity plan, establishing recovery time objectives, ensuring compliance with regulatory requirements, developing/implementing IT operational processes to support continuity and ensuring application recovery plans are up to date.• ITSM – Leading an effort to replace the current ticketing system with ServiceNow, including integrating the call center phone solution, integrating AD and Sailpoint for Provisioning and Access, transitioning to the ITIL framework and implementing a full suite of SNOW management modules.

Gainesville, Florida, Us

• Help teams leverage their data, translate it to meaningful information, in order to make quick, informed decisions and yield constant, quantifiable improvements. • Responsible for the conception, planning and development of the Agile Sports Analytics framework, desktop and mobile application• Developed the Sports Analytics Maturity Model and Sports Analytics Maturity Assessment App, which measures maturity across five phases, seven key success areas, 26 best practices and 130 key processes• Hired and managed the technical, marketing and analytics teams• Defined and implemented processes for cross team functionality and quality assurance• Created and authored the Sports Analytics Methods blog, which provides the latest strategies to help coaches, analysts and management improve IQ, team dynamics & execution of their players.Delivering an aggressive schedule of milestones on-time, within scope and within budget.• Developed project scopes and objectives, business requirements, risk management strategies, change management processes, resource management plans and overall budget.

Atlanta, Ga, Us

• Continuity Program - Currently managing the implementation of a disaster recovery solution, which involves replicating the production environment to a high availability data center. Other objectives include developing and implementing a recovery plan and integrating with business continuity plan, establishing recovery time objectives, ensuring compliance with regulatory requirements and developing/implementing IT operational processes to support continuity. • ITSM – Currently leading an effort to replace the current HEAT ticketing system with ServiceNow, including integrating the call center phone solution, integrating AD and Sailpoint for Provisioning and Access, transitioning to the ITIL framework and implementing a full suite of SNOW management modules.• Data Center Migration – Successfully managed the relocation of all essential data center assets (servers, load balancers, applications and financial data) from Marlborough, MA and Thomasville, GA data centers to Tulsa, Ok. This included designing the network, procuring hardware and circuits, conducting knowledge transfer, developing operations documentation, building and testing the LANs, deploying monitoring and management tools and overseeing all testing and validations and documentation for audit.• Trade Promotion Management (TPM) - Managed the implementation of Flowers Foods’ Trade Promotions Management (TPM) system, including the design, development, testing, cutover support, business process mapping, organizational change, knowledge transfer, audit and 2019 planning.• Android Rollout – Oversaw a $15 million Android implementation and rollout across 52 bakeries and 5714 routes. Responsibilities included managing the technical rollout of Airwatch, invoicing orders for bakeries, building out handheld devices, ensuring timely payments and tracking the shipments of devices, training bakeries, and cutting over to Android in a phased approach.

Paris, France, Fr

Working directly for the Director of IT for a fortune 500 company. In charge of overseeing multiple large projects in excess of $15 million. Responsibilities include:o Project planning, including scope management, risk management, budget planning, work breakdown structure creation, schedule management, and other required planning deliverables.o Executing SAP implementations and enhancements utilizing SDLC, Waterfall, Agile, and Scrum methodologies.o Coordinating with the Functional Managers to identify project resources and requirements.o Communicating with functional area leads to ensure processes are followed. o Delivering projects utilizing the agile, waterfall and hybrid methodologies.o Managing risks, including identification, development of mitigation plans, monitoring and escalation, as appropriate.o Tracking, assigning, escalating (as necessary), and resolving issues as they arise.o Controlling project scope through change requests processes.o Monitoring progress of activities against the planned schedule, and ensuring project is delivered on time, within budget and above expectations.o Preparing and overseeing execution of cutover plans and hyper care management.

• Managed a team of designers, developers, coders, security admins, video developers, writers, and social media specialists in the development of UAVLance. Roles included planning, designing, developing and rolling out a job posting and bidding portal, their drone rental and sales divison, drone racing and sponsorship divison , the support desk, an e-commerce portal, and a pilot skills assessment program and process.• Delivered an aggressive schedule of milestones on-time, within scope and within budget.• Developed project scopes and objectives, business requirements, risk management, change management and resource management plans and overall budget.• Managed all content creation and distribution• Oversaw marketing and sales initiative• Identified key influencers to partnership with, develop new leads and discover new markets• Oversaw security and risk management• Created and maintained comprehensive project and marketing documentation

Florida Department of Transportation (FDOT)- Led a $550K requirements gathering initiative for Florida’s Roadway Characteristics Inventory (RCI) database, where I was responsible for planning, organizing, leading and monitoring a team of 12 business and data analysts, security specialists, a data architect and subject matter experts.- Managed the schedule, budget, scope and client relationships.- Oversaw 28 full day joint application requirements (JAR) sessions across eight district offices and central headquarters in 60 days.- Conducted ten vision interviews with executive management and key personnel. - Managed the identification and documentation of over 1000 user and data requirements.- Developed recommendations for improving data collection, maximizing value and reducing costs. Florida Department of Juvenile Justice (DJJ)- Led a team of management consultants in the analysis and identification of cost models and model rates for 29 residential and probation services.- Analyzed three years of budget data from 70 service provider contracts and developed cost models for salaries, benefits, direct and indirect costs, contracted services and geographic cost differentiators.- Designed and implemented a model rate analysis tool that identifies staffing required to deliver services and calculates daily per diem rates for all services based on the number of youth served, level of security, type of service provided and additional overlay costs, when applicable.- Developed a budget evaluation tool that calculates model rates broken down by cost items and compares provider budgets to each other and to the cost model, and highlights areas where the Department can negotiate service provider costs.

• Developed business growth strategy tools that were featured on ABC, NBC, Fox, and CBS television networks and heard on CNN Radio. • Provided business expertise in American Express Open Forum and Entrepreneur.com. • Responsible for overseeing 130 marketing and IT projects involving multiple vendors across multiple teams located in multiple countries. • Applied agile framework, Scrum and SDLC management processes to plan, design and implement projects within schedule and budget.• Developed the Agile Sports Framework™, which uncovers better ways of creating team synergy, improving team dynamics and applying real-time and historical analytics in order to build a championship team by leveraging Agile, Scrum and performance management processes.• Developed Insider’s Secrets Club, a small business membership site which provides over 500 managers and small business owners with tools necessary to grow their business, manage marketing performance and transition to mid-size and large-size businesses.• Developed a series of Mastery Systems which have provided over 150 businesses with cutting edge approaches to increasing business profits, improving marketing performance and maximizing employee productivity. • Delivered over 680 videos to over 10.5 million viewers which provide step by step, proven strategies, tools and resources necessary to grow your business in the areas of sales, marketing, finance, performance, strategic planning, customer satisfaction, distribution, etc.

Reston, Virginia, Us

Ofiice of Secretary of DefenseServed as the project manager for the OSD-CIO Operations Team, where he was responsible for managing all server, desktop and security operations projects and overseeing the transition of all Engineering projects into Operations. Mr Holman also managed OSD-CIO BRAC moves, which included the coordination of all personnel and IT activities throughout facilities, security, network operations, telecom/infrastructure, desk-side support and service desk.Managed the day to day operations of the AV/VTC team, which was responsible for teleconference and VTC troubleshooting, multi-point conference scheduling, virtual room number management, VTC phone book maintenance, VTC equipment deployment, VTC equipment maintenance, and morning VTC checks. Additional responsibilities included supporting OSD government personnel and acting as a liaison between the Operations Team, other OSD teams, and OSD components. Mr Holman worked with service support and engineering team leaders to ensure that the design of the services was feasible and well documented from an operations point of view (including all of the functional requirements, resources and capabilities needed), and ensured efficient deployment of IT Services; incorporating them into the existing IT environment and verifying that the deployment was completed effectively, and that the Service functioned according to specification.

Reston, Virginia, Us

Served as the Program Manager for three large projects within the Army Information Management Center. His duties included ensuring staff was performing at an above satisfactory level for the Army, overseeing the lifecycle of the projects, and providing budget and reporting to Executives. He directly managed a performance assessment team in charge of reporting, analyzing and publishing all performance measures and Service Level Agreements (SLAs). His team monitored service delivery for 97 customer agencies across all service areas including call center, desktop support, enterprise services, requirements analysis and design, business applications, & financial management. Other duties included identifying new metrics and recommending SLA requirements, identifying performance strengths and weaknesses, identifying industry best practices for improving internal IT processes, recommending tools for report automation, and providing the monthly SLA and Quality Plans (QASP) metrics to customers.

Mclean, Va, Us

Mr Holman was the Performance Manager on a call center consolidation effort within the FDA. Duties included analyzing help desk performance and trends, providing statistical reporting for the Director, process engineering, and identifying near-term and long-term improvements.With HHS, Mr Holman acted as technical liaison to the Economics Business Analysis team in an IT consolidation task. Responsibilities included collecting IT and budget data, assessing data and developing a baseline of the current future infrastructure model, including a virtual service center and service level requirements.IRS Modernization project, Mr Holman was the IT liaison for an economics business analysis team that presented a business case analysis and developed a competitive sourcing strategy. He developed a baseline of the IRS IT service delivery, prepared vendor summary and captured additional data used to provide analysis of overall infrastructure and IT service delivery.

Mclean, Va, Us

At GSA, Mr Holman lead a five member team through an MS Windows NT Server and Windows 98 implementation rollout at 152 sites. Duties included creating a standard Ghost image of GSA Fleet desktops and configuring GSA Fleet servers. Responsibilities also included coordinating the travel schedule to all GSA fleet sites, and installing Windows NT and Windows 98. Additional responsibilities included migrating mail to Lotus Notes and providing training for users, optimizing network performance, providing technical support, setting up laptops, installing hardware and software, replacing switches and hubs, and providing support to other team members. Upon rollout completion, Mr Holman provided LAN support for GSA central office and monitored network performance using What’s Up Gold!

Bachelor, Mass Communications

Bs, Communication, Journalism, And Related Programs