Led a team of recruiters, successfully staffing direct and third-party contract orders for healthcare workers. Implemented strong management skills.Cultivated and matured client relationships, achieving business growth through cold-calling and client references.Enhanced branch operations and strategies to meet distinct client demands.Provided ongoing training to branch employees, including business operations such as scheduling, sales reports, and business projection training. Implemented credentialing and compliance processes and managed projects.Achieved significant branch billing growth.Promoted to Operations Manager within five months.Developed new business in Memphis, TN, reactivating five former accounts and signing two new top-10 clients.Contributed to diversity and inclusion initiatives through participation in a Reverse Mentoring Co-Hort.

Recruited HVAC Technicians for traveling maintenance teams across the United States.Collaborated with Regional Managers to match candidates with staffing needs.Managed the onboarding life cycle, including offer letters. Conducted scheduling interviews, sourced candidates, and ensured smooth onboarding processes. Demonstrated effective communication skills.

Sourced and recruited candidates for Market Research call center positions.Met hiring quotas, ensuring new employees completed training to address changing staff demands.Conducted initial phone screening calls, arranged assessments, and led the HR portion of orientation. Utilized ATS and CRM systems.Recorded phone tree for all calls inbound calls to Nashville Call Center

Managed walk-in applicants through pre-screening and interviews for temporary staffing positions.Scheduled and conducted interviews, performed drug screening, managed onboarding, credentialing, and orientation processes. Explained benefits and ensured file and office management. Fostered client relationships and ensured order fulfillment. Applied staffing-related and sales skills.

Ran daily sales and occupancy reports, managed guest reservations, and accommodated special requests. Implemented hotel management, safety protocols, and crisis management.Provided information on tourist attractions and coordinated shuttle rides. Scheduled services and arrangements for special occasions, group services.

Determined eligibility for government benefit programs.Processed mail applications and scheduled interviews with case managers. Explained information about government benefits, conducted annual and bi-annual reporting.

Managed call center queue volume and employee schedules. Applied customer service, training and development on call center job skills, phone etiquette, coaching.Promoted from Customer Service Representative to Workforce Management.

Created an updated directory for Federal Public Defender’s offices in the United States. Made copies of evidence and files in preparation for trials. Learned to use legal filing system to store and locate files. Accompanied attorneys to client visits and court proceedings. Offered extended paid internship upon conclusion of program.