- Spearheading the management of a dynamic team of 35 individuals, with a focus on expansion and recruitment to meet evolving project demands.- Vigilantly monitoring team performance on a daily basis, ensuring adherence to key performance indicators (KPIs), and maintaining high-quality output within specified deadlines.- Proactively engaging in the recruitment process to onboard new talent aligned with project requirements and organizational goals.- Facilitating seamless communication channels with clients to address project deliverables, requirements, and feedback.- Collaborating closely with internal stakeholders to foster growth initiatives and align team objectives with organizational expectations.- Directly interfacing with top-level management to strategize and execute overarching business objectives, ensuring alignment with team efforts and organizational vision.

Renewals and Compliance Oversight:My primary role revolved around orchestrating seamless renewal processes for our global clientele. Maintaining detailed records and adhering strictly to licensing protocols were foundational to this responsibility.Strategic Client Relationship Management:A focal point of my role involved fostering personalized interactions with global clients representing varied industries. This approach enabled me to identify opportunities and effectively upsell products, services, and tailored solutions.Sales Optimization and Lead Generation:Leveraging Salesforce and Xero CRMs, I optimized sales processes by automating workflows and recording client interactions with meticulous detail. This strategic approach resulted in a consistent influx of new business opportunities, significantly contributing to revenue growth.Strategic Planning and Collaboration:Active involvement in strategic account management planning was critical. Collaborating closely with cross-functional product development teams during trials and production phases ensured our services were aligned with evolving client needs.Client-Centric Solutions and Advisory Role:Serving as the primary point of contact for our global clientele, I provided comprehensive support across various stages, from initial onboarding to ensuring ongoing satisfaction.Effective Communication and Collaboration:Establishing seamless communication channels with internal teams and external senior managers was imperative. Through adept interpretation of customer needs and sharing valuable insights, I maximized client retention and growth opportunities.Event Management and Logistics Support:Beyond client relations, I actively contributed to managing events and provided logistical support. This encompassed meticulous planning and execution to ensure the success of various company-hosted events, delivering seamless experiences for all participants.

- Work for different types of industries and search for targeted leads for my clients;- Work in clients' CRM (Salesforce)- Research and collect data from Pitchbook, Crunchbase, LinkedIn, Endole, BetaHouse and more;- Profiling as 360° of the companies that clients targeted;- Deliver the assigned client tasks with agreed quality;- Train new member of the team;- Take photos of every events of the company;- Share the photos with the HQ in London through Google drive;- Share the photos with all employees through Facebook group.

- Listen the problems of our valuable customers and solve them over the phone;- Help them with empathy and sympathy. selling our product;- Convince customers with the product with satisfaction;- Note customers problems, compile and send to concern department for solution- Meet the targets within the deadline.

Evaluated the branch representatives activities.