- Lead Teacher of Extended Care Program, for all ages between TK - 8th Grade- Planned and implemented different daily activities to enhance overall development and growth of every student- Communicated frequently with parents about student growth and progress- Maintained patience and clarity in diverse situations to support students, collaboration with fellow staff, and personal growth

- All duties encapsulated in the previous role, with the addition of more responsibilities, including:- Creation and editing of copy for website, follow-up communication to donors and community members- Managed use of organization’s database, established workflow processes through database, monitored daily productivity, and implemented modifications to improve overall performance of personnel- Coached new hires on organization’s processes in onboarding, and provided continued support for existing employees- Optimized organizational systems for payment collections, deposits, and recording keeping

- Conducted communication with all inbound contacts, across various channels (phone, email, online and physical form submissions)- Maintained computer and physical filing systems- Oversaw office inventory activities by ordering, stocking, and shipment receiving - Coordination of organization-wide calendar, managing reservations of office rooms, setting meetings- Administrative support to all other departments (about six departments across 30 person staff)- Collaboration with Operations Department to promote the overall function of the organization

- Performed research on various university level conflict resolution programs- Assisted Communications Department professor in the restructuring of the Conflict Resolution Certificate Program at San Francisco State University

- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies- Helped with planning schedules and delegating assignments to meet coverage and service demands - Interviewed and trained new hires- Offered assistance to customers, assessing needs and providing solutions- Completed regular inventory counts to verify stock levels and forecast future needs, and place orders accordingly

- Lead store opening and closing shift procedures- Trained and mentored new employees to maximize team performance- Responded to and resolved customer questions and concerns, offering thoughtful solutions to maintain customer satisfaction- Balanced cash register, handled deposits, tracked receipts, and inventory movements