• Respond to 40 -50 emails per day with professionalism. • Handle high call volumes with accuracy and efficiency for optimum productivity. • Log call details and customer information in secure systems, improving data collection measures. • Handle requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. • De-escalate objections and disputes professionally to maintain customer satisfaction. • Investigate customer queries and respond within defined SLAs. • Employ active listening and product expertise to successfully resolve inbound queries. • Offer prompt solutions to maintain customer satisfaction. • Work with the Distribution Centre and Couriers to resolve delivery issues• Advise customers on availability, pricing and location of products. • Oversee training and mentoring of new team members, promoting productivity and quality service. • Use of various systems which include 8x8, Netsuite, ProfitOptics, Microsoft Word and Excel• Additional duties include First Aider, Fire Marshall and Internal Auditor

Strong communicator who can build relationships with every customer through an understanding of their needs, working within the Correspondence Department.Handling all written and emailed queries from customers who want to check their credit rating and improve their personal finances.Key responsibilities include:Dealing with all correspondence via letter and emailResponding in an efficient and timely mannerDealing with queries and complaintsA flexible approach to work is important with a can do attitude to demonstrate empathy and understanding to support the customer throughout their journeyStrong customer service skillsFantastic attention to detailExcellent written communication skillsFlexible/team approach to workGood PC skills.

Dealing with booking requests for Account Managers and Estate Agents across 11+ newspapers and websites. Customer service is key in this role as I deal with day to day tasks including administration, prioritising workloads to adhere to strict deadlines, enquiries, complaints, account payments, customer advert design from beginning to end, actively reviewing the customers advertising on a regular basis to ensure needs are met and a high level of customer satisfaction is achieved. Use of various systems which include Open Office, Futureproof, CRM, Salesforce, Mediaferry and Property wizard.Property wizard is a system which enables Estate Agents to create their own adverts, part of my role is to train the Estate Agents on using the system and assist with any issues they may have.

Controlling regular accounts and meeting all the advertisers needs, I looked after the property supplement for the Derbyshire Times, along with various other duties which included covering two very busy receptions.Dealing with customer service.Coming up with various ideas to help drive the business forward which in turn also benefit the customer. Cold calling to gain new business for various other publications within the business.Achieving deadlines and budgets.

Dealing with all recruitment advertisement enquiries both in print and online.Administration of jobs website.Coming up with ideas to bring in further revenueMaintaining customer relationships whilst building new ones.

Controlling regular accounts and meeting all the advertisers needs.Dealing with customer service.Coming up with various Ideas to help drive the business forward which in turn also benefit the customer.Cold calling to gain new business for the Chad and various other publications within the business.Achieving deadlines and budgets.

To train and monitor staff members progress within the company whilst assisting customers needs and making sure they get the best service provided.I worked at various restaurants which included - Sutton In Ashfield, Mansfield, Hucknall, Sheffield and Fantasy Island in Ingoldmells for 3 Summer seasons.