Victoria Killmon Email & Phone Number

Austin, Tx, Us

West Hollywood, California, Us

•Train and mentor team members on best and most effective ways to use SAFe processes to improve efficiency and reduce production times.•Help product owners with organization and prioritization of backlog items.•Remove impediments and insulate the team from outside influences/distractions.•Track team metrics and utilize data to raise issues with potential project deadlines.•Sounding board for all team members.•Liaison between team and all other cross-functional teams.•Facilitate sprint ceremonies•Coach team members on ownership, accountability and teamwork.•Manage product and business stakeholders' interests and requests across multiple teams.•Drive cross-team communication and maintain healthy cross-team relationships by providing accurate and proactive project tracking to the larger organization.•Program Manager for native teams.

Orem, Utah, Us

Austin, Texas, Us

Achievements: Standardized project kickoff. Onboard new hires on agile and how it is used within the organization. Facilitated and mapped how to make technical improvements in the platform while working on feature work. Worked with project management to set up Jira and SmartSheet configuration. • Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.• Help product owners with organization and prioritization of backlog items.• Remove impediments and insulate the team from outside influences/distractions.• Track team metrics and utilize data to raise issues with potential project deadlines.• Sounding board for all team members.• Liaison between team and all other cross-functional teams.• Facilitate sprint ceremonies• Story mapping sessions • Coach team members on ownership, accountability and teamwork.• Scrum master for hybrid mobile team and web team.

Austin, Texas, Us

Achievements: Helped standardize mobile release process. Helped launch big room planning for the engineering organization. Onboard new hires on agile and how it is used within the organization. Facilitate and mapped how to make technical improvements in the platform while working on feature work. Standardized project kickoff process.• Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.• Help product owners with organization and prioritization of backlog items.• Remove impediments and insulate the team from outside influences/distractions.• Track team metrics and utilize data to raise issues with potential project deadlines.• Sounding board for all team members.• Liaison between team and all other cross-functional teams.• Facilitate sprint ceremonies• Coach team members on ownership, accountability and teamwork.• Scrum master for native mobile team and web teams.

Austin, Tx, Us

Achievements: Helped create and launch an engineering wide mentor program. Hosted multiple lunch and learns that revolved around agility principles. Lead incentive to standardize the engineering newsletter process. • Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times• Innovated new processes and workflows that improved efficiency of delivery team• Remove impediments and insulates team from outside influences / distractions• Assessed team metrics and worked to drive improvements and innovate new approaches.• Sounding board for all team members.• Liaison between team and all other cross-functional teams.• Foster safe environments within delivery teams.• Scrum master for web teams.

Austin, Texas, Us

Achievements: Featured in an agile velocity blog article of what scrum masters do. Implemented digital retro board that is ongoing throughout the entire sprint. Worked with three delivery teams for a period of five months. War on waste invectives to increase reliability in the test environment. Create new ways to keep teams engaged during ceremonies and projects. • Organize and facilitate Scrum ceremonies. • Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.• Tracked and communicated team velocity and sprint/release progress.• Ensure that the teams are following core agile principles of collaboration, prioritization, team accountability, and visibility.• Update agile tracking systems to provide transparency of Backlogs.• Support managers and tech leads when necessary by providing metrics and identifying pain points for the team on projects. • Scrum Master for hybrid mobile team and web team.

Austin, Texas, Us

Achievements: Develop and implement new processes between IT operations and vendor sites for customer service tool deployments. Work with the vendor management team in the creation of new reports for any new lines of business. Manage new implementation projects of new systems within customer operations. Develop and implement an outage process for Workforce management. Develop an onboarding process for customer service. Restructure the volume distribution process by creating and implementing new processes. Develop and implement an escalation process for staffing deficiencies.• Provide high level analysis of data results.• Support Operations Analytics team in the preparation of presentations through the creation of graphs, charts and visual representations of data.• Coordinate and manage software updates for customer service with existing tools. • Create and document processes within confluence for the operation analytics team. • Open and track system outages using JIRA and VSM.• Perform monthly user audits and process system terminations for vendor sites ensuring the accuracy of users in the system.• Manage account administration for six vendor sites ensuring the delivery of usernames of seven different systems.

Austin, Texas, Us

Achievements: Develop onboarding process for customer service. Restructure volume distribution process by creating and implementing new process, increase distribution accuracy by twenty percent. Develop and implement escalation process for staffing deficiencies.• Perform monthly user audits and process system terminations for vendor sites ensuring the accuracy of users in the system. • Perform monthly user audits and process system terminations for vendor sites ensuring the accuracy of users in the system.• Monitor queues to ensure volume is properly distribute, maintain a service level of 80% or better.• Identify and escalate system outages.• Collating data and distributing daily reports guaranteeing timely delivery to upper management.• Analyze data to review trending behavior and offer recommendations for the distribution of call volume.• Manage account administration for six vendor sites ensuring the delivery system logins.• Balance multiple plan and unplanned request while consistently meeting deadlines.

Omaha, Ne, Us

Achievements: Receive recognition awards for top team and agent performance. Create new process to reduce errors by 20%. Coach a team of low performing agents on the verge of termination with a 90 % improvement rate.• Manage and coached a team of twenty agents ensuring agents metrics were met.• Perform weekly call evaluations ensuring that agents follow call protocol.• Supervise the production floor confirming all calls were process efficiently.• Fill in as the Operations Supervisor ensuring the call center ran smoothly.