Victoria Killmon Email & Phone Number

Austin, TX, US

West Hollywood, California, US

• Train and mentor team members on best and most effective ways to use SAFe processes to improve efficiency and reduce production times.
• Help product owners with organization and prioritization of backlog items.
• Remove impediments and insulate the team from outside influences/distractions.
• Track team metrics and utilize data to raise issues with potential project deadlines.
• Sounding board for all team members.
• Liaison between team and all other cross-functional teams.

Orem, Utah, US

Austin, Texas, US

• Achievements: Standardized project kickoff. Onboard new hires on agile and how it is used within the organization. Facilitated and mapped how to make technical improvements in the platform while working on feature.
• Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
• Help product owners with organization and prioritization of backlog items.
• Remove impediments and insulate the team from outside influences/distractions.
• Track team metrics and utilize data to raise issues with potential project deadlines.
• Sounding board for all team members.

Austin, Texas, US

• Achievements: Helped standardize mobile release process. Helped launch big room planning for the engineering organization. Onboard new hires on agile and how it is used within the organization. Facilitate and mapped.
• Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
• Help product owners with organization and prioritization of backlog items.
• Remove impediments and insulate the team from outside influences/distractions.
• Track team metrics and utilize data to raise issues with potential project deadlines.
• Sounding board for all team members.

Austin, TX, US

• Achievements: Helped create and launch an engineering wide mentor program. Hosted multiple lunch and learns that revolved around agility principles. Lead incentive to standardize the engineering newsletter process.
• Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
• Innovated new processes and workflows that improved efficiency of delivery team
• Remove impediments and insulates team from outside influences / distractions
• Assessed team metrics and worked to drive improvements and innovate new approaches.
• Sounding board for all team members.

Austin, Texas, US

• Achievements: Featured in an agile velocity blog article of what scrum masters do. Implemented digital retro board that is ongoing throughout the entire sprint. Worked with three delivery teams for a period of five.
• Organize and facilitate Scrum ceremonies.
• Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
• Tracked and communicated team velocity and sprint/release progress.
• Ensure that the teams are following core agile principles of collaboration, prioritization, team accountability, and visibility.
• Update agile tracking systems to provide transparency of Backlogs.

Austin, Texas, US

• Achievements: Develop and implement new processes between IT operations and vendor sites for customer service tool deployments. Work with the vendor management team in the creation of new reports for any new lines of.
• Provide high level analysis of data results.
• Support Operations Analytics team in the preparation of presentations through the creation of graphs, charts and visual representations of data.
• Coordinate and manage software updates for customer service with existing tools.
• Create and document processes within confluence for the operation analytics team.
• Open and track system outages using JIRA and VSM.

Austin, Texas, US

• Achievements: Develop onboarding process for customer service. Restructure volume distribution process by creating and implementing new process, increase distribution accuracy by twenty percent. Develop and implement.
• Perform monthly user audits and process system terminations for vendor sites ensuring the accuracy of users in the system.
• Monitor queues to ensure volume is properly distribute, maintain a service level of 80% or better.
• Identify and escalate system outages.
• Collating data and distributing daily reports guaranteeing timely delivery to upper management.
• Analyze data to review trending behavior and offer recommendations for the distribution of call volume.

Omaha, NE, US

• Achievements: Receive recognition awards for top team and agent performance. Create new process to reduce errors by 20%. Coach a team of low performing agents on the verge of termination with a 90 % improvement rate.
• Manage and coached a team of twenty agents ensuring agents metrics were met.
• Perform weekly call evaluations ensuring that agents follow call protocol.
• Supervise the production floor confirming all calls were process efficiently.
• Fill in as the Operations Supervisor ensuring the call center ran smoothly.