I love customers! My purpose is to make them happy and create lasting, cherished experiences. There's nothing more motivating for an entire organisation than receiving glowing reviews from satisfied customers!With a decade of experience leading operations teams across various sectors, my mission has always been to consistently deliver unforgettable experiences at every touchpoint. I take full ownership of providing the absolute best in customer experiences and operational excellence.My expertise includes managing and optimising performance across SLAs such as CSAT, ART, and FTR, both remote and local.To achieve these goals, I employ these top actions:Sit in my customer's chair: I've found that there's often a significant gap in own product usage within companies. To bridge this gap, I put myself in the customer's shoes to better understand their needs.Walking in my team's shoes: I regularly sit in my team members' chairs to experience their daily routines and processes. This firsthand experience helps me understand their journey and enables me to optimize processes for both team members and customers.Team Retention: I firmly believe that high turnover among operations staff can be detrimental to a business. To counter this, I prioritize keeping the operations team content, continually training them, and demonstrating a genuine interest in their well-being.My guiding metric is a perfect 5/5 stars, and I've achieved this standard in various roles, including creative agencies, Lemoncat B2B catering, and Actio Partnerships with creators across the EU and US.A perfect customer experience doesn't mean no issues arise; it's about how we handle these situations with customers and partners.My key Strengths:🌍 Adaptability: The skill which defines me the most, after being raised trilingual and having lived in over 8 countries.🚀 Team Building Expertise: I excel at assembling and nurturing diverse teams, identifying and promoting individual skills.📈 Operational Efficiency: I'm passionate about optimising operations, streamlining workflows, and enhancing productivity while reducing costs.💡 Strategic Vision: I translate complex business objectives into actionable plans, ensuring alignment with the company's long-term vision.🤝 Collaborative Leadership: I foster a culture of open communication and mutual respect.📚 Continuous Learning: I stay at the forefront of industry trends and best practices, constantly seeking new knowledge and innovative solutions to achieve and surpass organisational goals.