• Orchestrated the preparation of laboratory facilities for PhD researchers, upholding health and safety regulations, including COSHH compliance.• Collaborated in the procurement of DNA samples vital for species identification.• Ensured the accurate and current management of botanical specimens• Performed the planning and execution of designs for new botanical grounds areas.

• Worked collaboratively with other departments to enhance server security and troubleshoot web security issues.• Provided effective communication channels with external entities to proactively manage and mitigate planned service disruptions.• Maintained rigorous monitoring protocols for network routes and global traffic, providing uninterrupted availability of frontend services.

• Thrived in a dynamic and fast-paced environment, delivering 3rd line support that included travel to offices across the UK and abroad.• Effectively evaluated task priorities and associated risks through the creation and implementation of Change Requests (CRQs).• Lead the testing and implementation of desktop security patches across the estate.• Performed comprehensive physical hardware installations and setup for new sites in Europe.

• Engaged with internal teams, demonstrating a proactive approach to incident management and resolution.• Trained and continually coached new team members, fostering a supportive and cohesive work environment.• Exhibited a customer-centric approach by adapting communication strategies to provide courteous and empathetic support to individuals navigating challenging and stressful technical issues.• Created comprehensive company documentation for new processes, ensuring records remained consistently up-to-date and accurate.