Victoria Mcdermott Email and Phone Number
Victoria Mcdermott work email
- Valid
- Valid
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Victoria Mcdermott personal email
Hello, I am an outgoing professional of more than 20 years. I have been heavily involved in training, mentoring, decision-making, team leadership, and just straight customer service in every position I have held. I am very excited to see the new opportunities and would be very happy to find my home as a valuable asset to my next company.
Fiserv
View- Website:
- fiserv.com
- Employees:
- 10
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Training SpecialistFiserv Oct 2023 - PresentMilwaukee, Wisconsin, Us
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Qa/Training SpecialistNorth End Teleservices Llc Aug 2023 - Oct 2023Omaha, Nebraska, UsTraining advisors and soon will be quality checking their work. -
Trust & Safety Platform Experience Practitioner (Project Trainer/ Facilitator)Accenture Jun 2022 - Apr 2023Dublin 2, Iedelivering onboarding training, updates, and refresher sessions, documenting training progress and reporting it to Operations; communicate clear expectations to learners and stakeholders before, during and after the training delivery, to drive satisfaction with the scope and depth of covered material; work towards continuous improvement of the training activities and will contribute to policy proposals in order to mitigate gaps and grey areas. Also served as Point Of Contact for my Training Team -
Trust And SafetyLinkedin Sep 2021 - Jun 2022Sunnyvale, Ca, Us -
At Home Customer Service RepresentativeWorking Solutions Jul 2019 - Sep 2021Plano, Texas, Us• Answer incoming calls from customers interested in getting a quote from insurance • Data entry to accurately enter demographic information • Answer basic questions about insurance qualifications from customers • Sell the caller on the idea to continue to a licensed agent for a licensed agent • Transfer to the best matching insurance carrier for the customer’s needs -
Member Services Representative IiPenfed Credit Union May 2020 - Aug 2021Mclean, Virginia, Us -
Senior Specialist - Credit Card Fraud PreventionFirst National Bank Of Omaha Dec 2017 - Feb 2020Omaha, Nebraska, Us• Answer incoming calls from internal department external customers, or outbound dialer contacts. • Identify patterns of fraudulent activity in customer credit card and debit card accounts • Maintain knowledge of governing regulations and all internal systems • Using best judgment to determine if transactions are actual fraud transactions or not • Calling outbound to customers to question suspected fraudulent activity • Keeping customer records up to date with travel notifications • Closing or blocking customer cards to prevent fraudulent activity • Maintain familiarity with the Microsoft Office Suite • Keeping up with Social Media, including Facebook, Discord, etc, and maintaining company privacy therein • Answer incoming Customer Service calls • Investigate to find the cause(s) of a customer’s issue, and analyze different solutions • Maintain familiarity with governing regulations • Knowledge of First National’s products and processes • Maintain familiarity in bank proprietary systems • Special Projects as given by manager -
At Home Content WriterEkwa Marketing Sep 2015 - Oct 2018Mississauga, Ontario, Ca• Write engaging content for various clients’ websites as assigned. • Interview clients via Skype or Google+ • Submit content via online applications • Clients are dermatologists, dentists, veterinarians, and other professionals worldwide. -
Personalization OperatorOriental Trading Company, A Berkshire Hathaway Company Nov 2016 - Oct 2017Omaha, Nebraska, Us• Perform tasks to create or embellish different items, adding messages or names • Knowledge of many department and warehouse tasks, including: ◦ Print Digital ◦ Ribbon Printing ◦ Candle Decals ◦ Button Printing and Assembly ◦ Vinyl Application ◦ Embroidery ◦ Foil Press ◦ Heat Press ◦ Heat Type (design and typing for Heat Press machines) ◦ Packing ◦ Mindware Picking ◦ Mindware Packing ◦ Mindware Returns ◦ Merchandise Center ◦ RTS Put Away ◦ Warehouse Packing ◦ Training -
Customer Service RepresentativePhysicians Mutual Nov 2012 - Jul 2015Omaha, Nebraska, Us• Answer inbound customer service calls as needed • Keep up to date on HIPAA procedures • Take care of Service Requests for Life Insurance policies, including but not limited to: ◦ Add or remove bank information for Automatic Premium Pay and process one time payments over the phone. ◦ Change Life Insurance beneficiaries ◦ Cancellation of Life insurance product (including Free Look and Cash Value refunds) ◦ Validation of Financial Power of Attorney documents ◦ Preparing Social Service Verification forms and sending those to required case workers. ◦ Updating contact information for customers ◦ Sending letters advising conversion prices and applications from Term Life to Whole Life Insurance ◦ Correspondence advising Reinstatement of Policy information. ◦ Correspondence to customers asking for information missing to complete various processes.
Victoria Mcdermott Skills
Victoria Mcdermott Education Details
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University Of Nebraska At OmahaMusic Teacher Education
Frequently Asked Questions about Victoria Mcdermott
What company does Victoria Mcdermott work for?
Victoria Mcdermott works for Fiserv
What is Victoria Mcdermott's role at the current company?
Victoria Mcdermott's current role is Training Specialist.
What is Victoria Mcdermott's email address?
Victoria Mcdermott's email address is vm****@****din.com
What schools did Victoria Mcdermott attend?
Victoria Mcdermott attended University Of Nebraska At Omaha.
What skills is Victoria Mcdermott known for?
Victoria Mcdermott has skills like Leadership, Customer Experience, Writing, Team Building, Diversity And Inclusion, Social Media, Public Speaking, Payments, Google Sheets, Account Management, Data Entry, Teaching.
Who are Victoria Mcdermott's colleagues?
Victoria Mcdermott's colleagues are Keith Stanick, Cpa, Deepak Agarwal, Trevor Chase, Priyanka Madhukumar, Sakthi Priya P, Arnab Datta, Rakesh Nagaraj.
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