I am a collaborative customer operation and project management professional, and have successfully completed my Master’s in Project Management, combined with the completion of a wide variety of formal development programmes on skills such as PRINCE 2, Business Analysis, People Management and Communication.Passionate and determined, I am a trained individual who has already gained practical experience, having successfully secured placements within the fast-paced hospitality industry. A natural leader, I deliver strong outcomes, built upon an ability to nurture open and trusting relationships, underpinned by a confident communication style. Assertive, perceptive and hardworking, I continually seek ways to deliver improvements in working practices that increase customer satisfaction whilst increasing business profitability.