Victoria Pascal Email & Phone Number

• Mentor other QA staff members of the software Quality Assurance organization• Recommended, developed, and reviewed QA standards, policies, and procedures for all functionsinvolved with or related to the quality and testing, in accordance with company standards• Evaluated quality of assigned projects and products that will be delivered• Communicated major status of projects, QA personnel, and customer concerns to the QA Manager ina timely manner

• Maintained strong computer skills, writing detail oriented write ups on all interactions with customerssuch as billing errors, refunds, and orders.• Managed irate customers , complaints, and billing inquires with the highest degree ofprofessionalism and empathy and courtesy to achieve one call resolution• Answered inbound calls from customers, quickly assessed customer needs and proactively providedsolutions for order placement, product inquiry, connections and activation of new customer accounts• Offered alternative solutions where appropriate with the objective of retaining the customer loyalty

• Customer satisfaction by helping clients purchase products.• Successfully assisted customers with product selections and purchases, e-service transactions.• Arranged new merchandise with signage and appealing displays that encouraged customer sales andmoved overstock items.• Delivers excellent customer service with floor sales and assist customers with purchases.• Compute sales prices, total purchases; received and processed cash and credit payment• Engage customers in order to provide to them what they need in terms of product and quality servicesby demonstrating technical selling skills and product knowledge

• Served as a cost containment resource for Medicaid by ensuring they remain the "payer of last resort"by checking for other primary payer coverage.• Ensured accurate data entry into healthcare verification applications.• Entered pertinent information in a timely manner while paying special attention to detail.• Provided assistance with payments.• Inserted personal information, and annual household income to provide best insurance plan available

• Served as a cost containment resource for Medicaid by ensuring they remain the "payer of last resort"by checking for other primary payer coverage.• Ensured accurate data entry into healthcare verification applications.• Entered pertinent information in a timely manner while paying special attention to detail.• Provided assistance with payments.• Inserted personal information, and annual household income to provide best insurance plan available

Received callers providing exceptional listening skills to determine the nature of their call in order toclearly and precisely address their inquiries in a professional manner• Typed memos, correspondence, reports and other documentation including follow-up letters tocustomers to ensure their questions were addressed and to assure them of support throughout the lifeof their membership• Provided customer service on existing and new accounts.• Provide customer with assistance on payments, technical difficulties, and fluctuating bills.• Set up dates for equipment installation.• Arranged for repair and replacement of defective items covered by warranty.• Notified customers when service was completed and accepted payments.