Victoria Patrick Email and Phone Number

o Manually entered and processed all orders in MSS including domestic, international, EDI and Vessel orders.o Created and implemented essential department training documents such as: Export Shipping Documents Process, Manual Invoice Process both Standard and Vessel, EDI Order Process, How to Process Touch Point Errors, How to Issue Credits, How to Retrieve Copies of Credits, Invoices and Order Acknowledgements.o Successfully trained and lead team of four employees.o Assisted in maintaining Lead Times, Export Shipping Documents, and Velcon Customer Information spread sheets provided by the production departments and Velcon Quotes Department.o Worked within a team of essential employees in a week-long Kaizen event to revamp the intracompany process of processing Vessel orders.o Worked with IT to greatly reduce the need of bouncing orders which caused multiple discrepancies and the need of manual invoicing.o Entered Return Authorizations, ATR’s, and Field Problem Reports, FPR’s into MSS and Quality Department SharePoint website.o Advised new process for consolidated shipments that has been implemented and has greatly reduced time spent entering orders by placing orders on 123140 Report and Production confirming the date of shipment.o Processed Rebate Requests and Tax Exemption Requests. o Issued Certificates of Conformance and Certificates of Origin to customers when ordered.o Ensured dates were updated in a timely manner when advised to extend due to credit hold, production delay or freight forwarder delay.o Worked closely with Account Managers and Velcon Quotes to ensure proper pricing was being pulled into MSS and applying to the orders. o Sole individual chosen to represent the Customer Service Department for the division to be interviewed for the ISO Audit company re-certification. First individual in company history to be complemented by an ISO Auditor for exemplary performance and dedication.

o Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve any discrepancies in the live inventory feeds.o Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.o Managed timely and effective replacement of damaged or missing products.o Positioned as go-to person in the Direct-to-Consumer Department, troubleshooting complex administrative and training issues promptly.o Worked with Manger of the Order Management Group to create prototypes of new SLA's and training materials.o Trained and led team of three on all aspects of Allocation operating procedures and company services.o Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.o Implemented new working processes and operational improvements which resulted in continued growth, savings and improved profit margins.o Managed live inventory feeds by monitoring social media, direct communication with customers, Sales and utilizing online sources for industry trends to provide current stock levels to internal teams and customers to facilitate accuracy and product availability.o Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.o Collected, analyzed, and modeled sales trends and customer preferences data to inform inventory development decisions.o Collaborated with Inventory Control to effectively cut down on defective items in storage and in shipments.

o Total responsibility for the creation, implementation, and issuing of Spare Part(s) Purchase Orders.o Total responsibility for raising and posting US Sales Orders and associated documents in SAP.o Total responsibility for ensuring Sales Order Form, Quote, Evaluation Agreement, Master Purchase Agreement, Lease Agreement, New Customer Setup Form, and Database Configuration Spread Sheets were complete and properly filled out with correct parts listed, Pricing, Billing and Shipping Information, and Signature(s) for order submission.o Created and Implemented Engine Connection Harness Type reference chart for Sales Order Form submission.o Collaborated with Director of Client Services and Director of Operations IRE in the creation and implementation of the Order and Onboarding Process—North America. o Ensured Order Process was adhered to by Account Management and the Sales Team.o Assisted Director of Operations IRE of any part profile I.D. discrepancies and updates required within SAP, daily Delivery Report, Pending Orders Report, and Spares & Repairs Cost Sheet.o Main Contact for US Customs Clearance discrepancieso Assisted in the revision of the current Service Call & Returns Procedure + Warranty Policy-USA PROC153 2.0. o Assisted Account Management in submitting of RMA Request forms.o Ensured new employee onboarding forms are complete and submitted to Human Resources Director.o Processed Employee Expense Reports, Professional Services Invoices, and Accounts Payable Invoices o US Main Finance Department Contact for customer and vendor inquires and discrepancies.o Rectified massive invoicing error in relation with one of our lease partners and built a strong relationship.o Contract Coordination of Master Purchase Agreement, Evaluation Agreement, Mutual Non-Disclosure Agreement, Dealer Agreement, Referral Agreement, Sales Quotes, Spare Purchase Order(s), Lease Agreement(s) and Vendor Setup Forms.

o Composed master Purchase Order vendor contract agreements.o Adhered to accounts payables monthly deadlines involving duties such as: issuing of purchase order vouchers, collecting and matching delivery tickets to invoices, obtaining proper approvals, ensuring proper coding on invoices, and entering approved invoices utilizing Spectrum Construction Management software to process for payment.o Adhered to credit card management monthly deadlines involving duties such as: collecting credit card receipts from employees from various job sites throughout the division, ensuring that proper coding and image of receipts was uploaded utilizing credit card management software, Comdata, and Adobe Acrobat.o Managed and reconciled 24 employee company issued credit cards for various divisions and departments throughout the company.o Trained team members on various job sites throughout the division involving duties such as: issuing of purchase order vouchers properly, credit card reconciliations, use of proper coding and entering of credit card receipts utilizing Comdata credit card management software and Adobe Acrobat.o Managed and coordinated new hire, subcontractors, and renewal drug testing appointments for identification cards to be issued for entrance onto job sites with limited access throughout various divisions within the company.

o Assisted in the implementation of the current quality control evaluation returns processes and procedures.o Evaluated customer returns to ensure the product(s) are in perfect restock condition including safety equipment, (window net, fire suits, seat belts, etc.), and issued credits following accounts payables and accounts receivables guidelines.o Issued return authorization numbers to customers and vendors to return product(s) for evaluation of credit approval and/or warranty replacement. Managed UPS damaged shipping claims and tracked UPS, USPS, and FEDEX packages.o Provided administrative support to the overall Sales Manager, Director of Technical Sales, and Accounting Department.o Coordinated and trained the Sales Department on the following duties: how to properly write a return authorization, Billed Right & Shipped Wrong procedure, quality control evaluation returns process and procedure, how to navigate through company management software, Navision, and how to obtain and/or look up posted invoices, credit memos, posted packages, etc.

• Answered and quickly redirected calls while maintaining 10 inbound phone lines, and 110 phone extensions.• Assisted with team building initiatives and overall support maintenance of organizational culture and employee morale.• Coordinated board and committee meetings, including schedules, information preparation, distribution, and booking of conference rooms for meetings/interviews/events.• Maintained an alert system for upcoming deadlines on incoming requests and events.• Frequently utilized word processing, spreadsheet, database, and presentation software, such as: Mitel 5550 IP Console, Navision, Microsoft Office, Contact Center Client, Adobe Reader XI, Spark inter-office Messenger, and E2 Shop System 7.1 & 7.2 software.• Greeted numerous visitors, including VIP’s, vendors and interview candidates and determined the nature and purpose of the visit and directed them to the appropriate destination.• Journalist and senior editor for the company newsletter, and member and reporter of the Wellness Committee.• Opened and properly distributed incoming mail, and managed all outgoing mail including the purchasing of stamps.• Oversaw inventory and office supply purchases while acting as liaison for purchasing agent.• Performed auditing of highly confidential documents for human resources department.• Prepared meeting minutes, memorandums, and managed the phone extension master list, employee contact numbers and addresses, birthday, and anniversary lists for organizational support.• Provided heavy administrative support to multiple departments with a focus on Accounting, Sales, Human Resources, and Marketing.• Provided accounting support to the Accounts Receivables Clerk by providing daily confirmations of payment for the UPS Capital COD Statement.• Provided sales support to a sales force of over 30 sales representatives.• Updated company’s employee manual including training and development for this position.

• Maintained and managed the appointment book: calling and e-mailing for confirmations.• Performed duties such as copying, filing, faxing, scanning, and auditing of documents.• Utilized Case Catalyst and Microsoft Office software.