Responsible for the provision of high-quality tenancy advice, advocacy and referral services, community education and networking in the Toowoomba and Southwest region of Queensland.♦ Career Achievements• Successfully negotiated tenant disputes, developed effective QCAT submissions, and exceeded contractual outcomes.♦ Core Duties• Undertake high-level tenancy advocacy, increasing client knowledge and understanding of their rights under the Residential Tenancy and Rooming Accommodation Act 2008.• Advocate for and on behalf of clients with a range of external agencies and/or systemic basis, where appropriate.• Advocate for clients with external agencies, supporting and representing them in QCAT.• Collaborate across sectors to enhance service integration and client service levels.• Develop and maintain links with the community and participate in networking processes.• Maintain accurate records, comply with legislative requirements, develop materials for community education, and ensure compliance with QA and safety standards♦ Administration & HR• Coordinate workload within advocacy teams and contribute to sector-wide initiatives.• Prepare reports, submissions, and participate in strategic planning activities.• Compliance with the Human Rights Act Qld 2019, Information Privacy Act Qld 2009, and other related legislation.

Responsible for providing strong leadership, mentorship, and operational support to individual support teams, ensuring the provision of high-quality support and experiences (NDIS Registered Service Provider).♦ Career Achievements • Built rapport with regional staff quickly, supported successful NDIS participant transitions.• Managed critical incidents, ensured compliance with disability standards, and monitored NDIS service delivery trends. ♦ Core Duties• Provided leadership and operational support to support teams, ensuring high-quality service delivery.• Assisted potential consumers in accessing NDIS services, matched staff with participants, and developed support plans.• Ensured effective service delivery whilst developing person-centered systems and resolving complaints efficiently. • Efficiently utilised resources, developed person-centered systems, and coordinated rosters to meet individual support needs.• Managed staff development and conflict resolution, maintaining high standards of care♦ Administration & HR• Efficiently managed participant funding and resource utilisation, e.g., coordinated rosters to meet individual support needs.• Managed staff development and conflict resolution, maintaining high standards of care.• Compliance with the Disability Services Act Qld 2006, the National Disability Insurance Scheme Act 2013 and other related legislation.

Responsibilities included team leadership in the delivery of Accommodation Support & Respite Services for people with intellectual disabilities & high support needs. (NDIS Registered Service Provider) ♦ Career Achievements> Client Service Award - For successfully leading & transitioning the Accommodation Support & Respite Services project into the permanent respite programme. > Recognised for developing the AS&RS Practice Framework titled ‘Supporting a Good Life’.> Recognised for piloting the Practices & Procedures for Disability Services Respite in Qld. ♦ Earlier & relieving positions include: • Team Leader - Accommodation Support & Respite Services, Disability Services• Manager - Accommodation Support & Respite Services • Senior Service Advisor - Service Access, Disability Services • Team Leader - Service Access, Disability Services ♦ Core Duties• Managing a team of care professionals & support staff in the delivery of services.• Supporting clients with the tasks of daily living & to live as independently as possible. • Implementing support & respite plans supported by allied organisations, NDIS affiliated agencies, medical & legal professionals.• Planning & collaboration with key stakeholders including financial administrators, guardians, health attorneys, & family representatives. • Sensitively & with compassion providing services considering religious, cultural & comprehension challenges. • Operating under strict policies & guidelines as set by Commonwealth & State legislation.• Developed the annual financial budget & risk management plans. • Identifying available funding & planning the provision of services for clients on the waiting list. ♦ Administration & HR • Induction, training, mentoring & performance management of employees across diverse operations.• Development of local policies, procedures, & practice improvements.• Coordinating & facilitating training for teams in compliance, teamwork, & programme admin.

(Formerly known at HHelp Darling Downs)Responsible for managing operational service teams in the not for profit (NFP) sector delivering support services to children/youth in care and adults with disabilities.• Managed specialised programmes supporting children and youth (in care) in line with best practice in service delivery.• Actively engaged with clients, carers and families in relation to the provision of support services. • Researched legislation and government policy/practices to provide appropriate advice during client meetings, mediation and dispute resolution activities. • Established strong working relationships with community services contacts involving programmes, trends, and services – including the Depts of Health and Communities, the Commission for Children, Young People and Child Guardian, Youth and Adult Mental Health Services, and Public Trustee.

Responsible for undertaking full-time primary school teaching duties in the government education sector including the development and implementation of curriculum and educational programmes with a focus on modern pedagogy.