Victoria Schleich, Cpp Email & Phone Number

Cleveland, Oh, Us

Brecksville, Ohio, United States

Joined Ahola as the Sr. Manager of Operations and was promoted July 2020 to Director of Payroll/HCM Operations. As a highly ethical, effective communicator with strong problem solving skills, responsibilities include payroll operations, client retention/satisfaction/surveys, system enhancement/improvement endeavors, year end, quarter end, bank file transmissions, adjustments/exception processing, process improvement initiatives, project team participation, audit functions, KPI reporting to Executives, compliance, policy and procedure development. Utilize history of strong leadership to build and support cross-functional teams, create accountability, and promote employee growth while creating a quality experience for both employees, co-workers, and clients. Work closely/collaboratively with Sales, Finance, Tax, Billing, and Implementation leadership to refine and improve business processes as well as improve inter-departmental relationships.Continually assess and provide any training needed for the Operations department.

Brook Park, Oh

Joined as an Implementation Specialist, promoted rapidly through a series of positions with increasing responsibility; Section Leader and Regional Supervisor positions based on achievements, teamwork and individual performance.History of strong leadership, maintaining accountability and delivering a quality experience for the clients and Sales team. Strong background managing multiple offices. Co-Managed 3 migrations. Implemented approximately 10,000 clients annually.Worked closely with Sales Team to train on sales submissions, resolve escalated issues and handled compensation issues. Well experienced with multi-state & multi-local payrolls (50 states).Refined leadership skills and experience working collaboratively with peers on projects.• Managed over 90 employees at multiple offices.• Delivered and supported policies & procedures to Staff.• Converted clients to a new payroll system which includes client service, customized training, programming of system calculations, analysis of client needs, troubleshooting, problem-solving, tax payroll setup, General Ledger interfaces, electronic payroll data conversions, timekeeping interface conversions, customized reporting, on-site visits to clients when necessary and sales demonstrations.• Significant Relationship building with Sales staff.• Provided training classes for the Payroll Processing department, new Implementation staff and Sales staff in the field.

Oh, Tn, Ky, Az

• Payroll Management; including supervision of 5 Payroll Migrations.• Journals, Time Management System, Month-End Close & Balance, Overage/Shortage Reporting, Auditing, Account Analysis, Bank Statement Reconciliation, Fleet Voucher Billing & Control System, Expense Report Auditing, Petty Cash Control, Vendor Negotiation/Purchasing, Comparison/Negotiation & Start-up Implementation, Armored Car Pickup/Safe Audits.