*Provide clinical treatment and behavioral management for 10-14 adolescents and their family members using various therapeutic, skills, and evidence based approaches.*Utilize de-escalation tactics in helping others when faced with a crisis situation while providing the tools necessary to sustain self-sufficiency.*Complete treatment plans, meeting the client where they are at, identifying measurable goals, and monitoring overall progress. 7 out of 10 clients successfully graduate in 12 to 15 months.*Conduct diagnostic assessments, making appropriate recommendations with the client’s best interest in mind and fostering hope on their journey towards healing.*Work in collaboration with a clinical team to provide clinical direction and coordination of milieu therapies and daily activities.

Program Therapist for the Therapeutic Learning Center. Providing clinical treatment for adolescents and their family members

• Managed a caseload between 15-20 clients. Completed case management intakes, referrals, and assessments serving children, adolescents, and their families experiencing severe emotional disturbances.• Developed and implemented service plans with clients, provided on-going supportive and case management functions in accordance with the problems, needs, and the strategies identified within the service plan.• Provided ongoing face to face visits with the client and relevant providers on a regular basis to assess the progress made in reaching service goals or make changes to ensure goal achievement.• Employed the necessary services to keep children in the home; otherwise, navigated out-of-home placement care from assessing level of need, seeking approvals, referrals, engaging families, writing court reports, establishing goals, and work toward permanency.• Documented all service contacts on a timely basis including face-to-face visits, collateral and coordination contacts. Maintained case records in accordance with agency and regulatory standards and requirements.

• Managed and directed the operations of community based programs by developing, monitoring, and evaluating service functions• Provided clinical guidance, case management, and leadership fostering an environment of support to people served and staff members• Oversaw the development and growth of foster care and community based programs by utilizing person centered approaches and assessing outcomes and benefits of therapeutic treatment• Employed creative ideas and problem solving skills to ensure proper functionality of the programs and maintained an emphasis on solid customer service work• Supervised staff and directed the use of program resources pertaining to planning, implementing, and maintaining policies, along with best practices in delivery of services• Lead the intake process by interviewing clients, gathered information, and assessed compatibility for the designated programs • Served as a representative of RTI to stakeholders; also assured licensure compliance applicable to the programs • Worked collaboratively with client teams by communicating pertinent information, maintained accurate documentation, and provided timely follow up

• Worked independently supporting individuals with diagnoses of mental illness, developmental disabilities, brain injuries, and CD histories• Assessed the needs of clients and assisted with identifying their goals in order to develop an individualized treatment plan• Implemented treatment plans and person centered interactions with individuals to develop and reinforce adaptive behaviors• Conducted skill development activities to help individuals improve skills in areas of independence such as: cooking, organization, budgeting, and management of mental health• Fostered rapport by utilizing a person centered approached, keeping each individuals unique needs in mind• Executed detailed case and progress notations along with incident reporting and communication amongst team members

• Assessed the needs of newly enrolled families and assisted with identifying their goals in order to develop an individualized treatment plan designed to correct dysfunction• Implemented treatment plans and ongoing assessments to provide continuous support in progression towards goal achievement• Provided support and encouragement to families in response to crisis situations and found resources to assist• Provided therapeutic and educational services using Adlerian techniques to help families gain more insight into their dynamics and solve individual issues

• Supervised and oversaw the operation of four program sites serving adult men and women with brain injuries, mental illness, developmental disabilities, and CD diagnoses• Supervision includes: areas of program management, financial management, physical plant, Licensure compliance, staff supervision and development• Consumer program management includes: behavior and rehabilitation program development, person centered assessments, risk management development, and psychotropic medication monitoring• Provided management and direction to ensure the effective and efficient delivery of community based services and ensure compliance with MN Statute 245D

• Lead services within a designated program area including training and assistance in social, behavioral, and all areas of daily living• Delivered direct care and support to assigned individuals and coordinated the activities of the employees within the program• Lead and implemented abuse prevention plans along with individual risk management assessment plans • Protected and promoted the health, safety, and well-being of the people served

• Provided nurturing care, support and guidance to youth in a shelter, residential and day treatment program, who were experiencing severe emotional disturbances• Assisted in planning activities and programs in accordance with each child’s treatment plan.• Provided resources to homeless teenagers and young adults on housing, jobs, and other means to gain stability in their lives • Used conflict resolution to de-escalate volatile situations through therapeutic approaches

• Assisted over 70 consumers daily over the phone with business and personal needs on a corporate level• Oversaw Best Buy retail stores to ensure proper functionality and customer service• Used empowerment to maintain customer satisfaction while following Best Buy’s core philosophies