Victoria Smiroldo, Crcr Email and Phone Number

Implementing Cerner Revenue Cycle Solutions

Develop and maintain customer and project tracking tools as the source of truth for Pear Leadership while Salesforce is being designed and implemented. Assist with the development and rollout plan of Salesforce, along with educating the sales team. Develop and execute the Solution Engineering process in coordination with Pear Leadership. Partner with Account Directors and Representatives to consult on best practice workflows for Providers, Health systems, and Ambulatory clinics. Consult on technical workflows in Epic, Cerner, Athena, Dr. First etc., to streamline workflow for providers to easily e-prescribe and integrate our products. Communicate and drive functionality to enhance the user experience and leverage partnerships established at our client's sites, for example, leveraging FHIR App. Establish and maintain technical partnerships for Pear's technical Commercial vendor partners.

Created and Established formal implementation process and supporting collateral for the onboarding clients.Personalize each client project with established timelines, assigned to appropriate teams, and managed workflow.Direct Multiple Projects by leading a team of internal staff and external end-users through the implementationPrioritized and organized tasks to efficiently accomplish goals.Perform Project tracking through status and time management reportsProactively identify potential issues and track progress against commitmentFacilitated discovery of current process, led design decisions discussion, presented future workflow demo and visioDrive development, implementation, training, support of the enterprise project methodologyProactively identify potential issues and track progress against commitmentsSupport sales team by leading presentations and facilitating Implementation and Technical meetings.Gathered customer feedback and worked to resolve specific concerns.

Leveraged my sales experience of the newly released platform to counsel clients and Cerner consultants.Reviewed current workflows with clients to consult on future workflows.Coached clients through data collection processes for later implementation of new software.Tracked all progress on projects by identifying /resolving and reporting status/risk issues as they arise.Shared project status reports with key stakeholders. Built and maintained client relationships. Served as an “Industry Knowledge Leader” and provided bi-weekly updates to the teams.Lead and collaborate with internal teams on integration topics to optimize model workflows.Coached and mentored associate consultants and supported internal team initiatives.

Presented over 1,000 formal presentations, with audiences ranging from 5 to 200 people. Presented at Cerner Health Conferences, sales events, internal collaboration meetings, and industry conferences.Consulted on best practices and workflows for the following products and product categories: Hospital Systems Critical Access, Rural Health, Children's Hospitals, and Large IDN.Solutions: Revenue Cycle (Patient Portal, Acute Registration and Scheduling, Ambulatory Registration and Scheduling, Acute Case Management, CDI, HIM, Patient Accounting, Contract), Management (Scanning, Clinical Medical Chart/Record/Power Chart, Event Set Hierarchy), Reporting (Business Objects, Tableau, Query, and DA2).External Partners/ Integration Solutions (Experian, Optum, 3M, Nuance CDI, Interqual, MCG, and Relay Health)Provided in-depth solution features and functionality knowledge throughout the sales process, performed optimization events, served as an industry expert, and maintained the sales domain for all revenue cycle solutions.Collaborated with Sales, Development, and Model Consulting teams to ensure the strategy is appropriate to meet client goals by showcasing our latest innovations, developed code, and shared feedback from clients and industry trends. Instructor for the Cerner Revenue Cycle Program 101 (onboarding for all consultants). Passed Cerner Revenue Cycle Program 201 for Registration, Scheduling, and Billing. Worked directly with the CFO, CNO, CIO, COO, and Directors of all revenue cycle departments and management. Process Improvement Projects: Revenue Cycle Walkthrough Standardization Process and established and piloted Revenue Cycle Optimization Projects. Requested for personalized sales and optimization opportunities

Implemented Cerner Acute Case Management, Ensocare Discharge Planning, and Nuance CDI. Reviewed project scope ahead of installation to understand customer expectations and important details.Facilitated client discovery meetings to assess current workflows with clients, consult on the designed decisions, present future workflows, and coach clients through data collection.Partnered with the Client Team throughout the project, as we designed streamlined workflows, validated, and tested the solution.Collaborated with designers, developers, and engineers to bring technical solutions to life.Track all progress on projects by identifying /resolving and reporting status/risk issues as they arise.Piloted the Test Script Builder application Seven Consulting clients are now Reference Clients

NKC Custom Apparel does custom screen printing, embroidery, and digital vinyl printing. They also have their own line of clothing, Hawgs Inc, which specializes in bike events across the country. Communicated with customers and distributor representativesProvided quality customer service Sold the companies services and acquired new accountsSold products within territory boundariesNegotiated and closed accounts/dealsClient base consisted of schools, sports teams, businesses, organizations, individuals, etc.Cold Calls, telephone solicitation, travel, and face to face interactionCustomer care in problem resolutions, billing issues, and product delivery to meet customer deadlines providing win-win solutionsAccount updating and product price negotiating

• Provided information to Veterans on their current health situations• Signed Veterans up for My Healthy Vet Website• Event Planning: Health Fairs, Cancer Awareness, and Volunteer Appreciation