Monitor daily operationsDeveloped, standardized and executed an updated retail process to reach SLA service level agreement of 72 hours from time of order submission to send to vendor·Work with vendors to establish vendor relations and confirm order quality Monitor order quality and customer reviews to fulfill 100% customer satisfaction agreement·Lead a team of 15 (40+ during holiday season) and communicate important deadlines efficiently and consistentlyProject manage internal order system with developer ensure all of the needs for new systemCommunicate with customer service manager to track trends with customer information and implement into increased and better operational systems Put together proper KPI’s through weekly and monthly meetings to create data driven solutions to better operational systemWork directly with marketing team to coordinate team communication for VIP orders and projectsCreated departmental training plans to help develop team members and ensure consistency among products

• Launched newly-combined modality studio, developed and implemented new training techniques, created training manual to ensure streamlined and consistent client experience. • Managed a team of 16. Directed multiple team projects in member support, commercial billing, and community/social media to support company strategic goals during pandemic. Managed a team within our online communication center to help support our members.• Created team newsletter to increase communication during the pandemic. Developed projects and events to increase team morale in remote environment. • Developed and continued member experience standards. Opened office space and standardized office operations to increase efficiency. Frontline manager of workplace team.• Built out the cafe department for the studio. Worked with food and beverage companies to create stable and long-lasting partnerships. Created business plans to hit target revenue metrics within the café sales.

• Provided frontline client support: greet, determine needs, address concerns. • Ensured customer needs and expectations were met. • Collaborated with management to meet operational goals and create welcoming environment.• Worked at multiple studios to help streamline communication and achieve similar goals

• Member of sales team that exceeded revenue targets and increased customer loyalty.

• Developed social media and fundraising campaigns for non-profit organization to increase awareness and community engagement. • Conceived and produced inaugural gala that set new fundraising record for the organization. Created infographics to engage online community and build awareness of mission.