Victoria Van Acker Email & Phone Number

Crystal Lake, Il, Us

Woonsocket, Ri, Us

- Lead Caremark Agile Release Train, managing 7 cross-functional scrum teams across multiple time zones to drive strategic initiatives and optimize delivery efficiency. - Develop program success metrics, achieving a 20% increase in delivery efficiency and 15% reduction in defects. - Oversee strategic roadmaps, executive status reports, and manage portfolio budget, aligning business objectives with technical execution. - Establish communication structures, facilitating collaboration and executive communication. - Champion Agile methodologies, mentoring teams and fostering a culture of continuous improvement.

Dallas, Tx, Us

- Spearheaded Agile transformation, transitioning over 20 teams to SAFe, driving organizational change and fostering Lean-Agile practices. - Established Lean Portfolio Management (LPM) and the Lean-Agile Center of Excelence (LACE) to streamline work intake and portfolio financial management processes. - Developed and implemented communication strategies for leadership, improving transparency and engagement across teams.

Dallas, Tx, Us

- Led the launch of AT&T's 1G speed internet program, orchestrating complex projects across departments including IT, Network, Operations, and Sales. - Managed a $7M Customer Premises Equipment (CPE) initiative, reducing technician installation costs by 30% through optimized resource allocation. - Acted as a liaison between IT and business clients, ensuring alignment on project objectives and fostering strong relationships.

Dallas, Tx, Us

- Improved PMO processes and documentation, leading process training for project managers and business clients. - Managed Funding Council and Design Team, responsible for approving financial and architectural changes for key projects. - Built and maintained the PMO SharePoint website, supporting project documentation and collaboration. - Mentored junior associates on PMO processes and career development.

Dallas, Tx, Us

- Served as the front door for work intake on U-verse change requests, acting as a liaison between IT and business. - Provided support for PMO processes and led efforts in process improvement and documentation. - Facilitated training sessions and mapped out PMO process activities for continuous improvement.

Dallas, Tx, Us

- Joined AT&T through the selective MATREX program for IT graduates, supporting U-verse PMO processes. - Assisted project managers in al phases of U-verse projects, reporting on program metrics and producing senior management reports. - Acted as a delegate for project managers, managing risks and issues, and contributing to lessons learned.

- Gained hands-on experience in IT project management and supported internal IT initiatives during the internship. - Assisted in the documentation and management of internal processes.