Victoria Webb Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Cape Town Area, South Africa

Head Of Client Service at Incubeta - MEA (DQ&A | NMPi | Joystick)Successfully lead the Commercial department through strategic direction ensuring service excellence which contributes to client retention and growth achieving Incubeta business goals.

South Africa

Successfully led the Client Service team through strategic direction ensuring service excellence which contributes to client retention and achieving the NMPi business goals.

Cape Town Area, South Africa

Maintain existing client relationships ensuring client satisfaction in order to achieve retention targetsOffer strategic direction to clients by building partnerships with key stakeholders and other agencies whilst providing insights and proposals into Digital solutions – Paid and Earned such as Premium media & Programmatic buying (RTB), Google Search and Analytics, SEO, Social Media advertising as well as Social Media Content Strategies and Management and Online Reputation… Show more Maintain existing client relationships ensuring client satisfaction in order to achieve retention targetsOffer strategic direction to clients by building partnerships with key stakeholders and other agencies whilst providing insights and proposals into Digital solutions – Paid and Earned such as Premium media & Programmatic buying (RTB), Google Search and Analytics, SEO, Social Media advertising as well as Social Media Content Strategies and Management and Online Reputation Management.Find commercial opportunities within existing clients to maximizing account billings with the goal of increasing client investment and therefore meeting company revenue targets. Contact for client/agency communications and escalationsDay to day account management for own client portfolio- selling solutions, prepare proposal, scope of work & costs, taking campaign briefs from stakeholders and obtaining relevant sign off/approvals.Project managing of client campaigns - liaison between clients, traffic, production and creative agencies regarding the jobs in the system. Post campaign analysis across all digital channels and reporting back to clients/stakeholders and agencies on ROI.Manage and provide guidance to the Client Service teamForecasting and achieving internal annual revenue targets by managing clients billings and the individual client service team member’s targets for organic growthActively contributing and driving the development of the corporate strategy Show less

Cape Town Area, South Africa

Maintain existing client relationships ensuring client satisfaction in order to achieve retention targetsOffer strategic direction to clients by building partnerships with key stakeholders and other agencies whilst providing insights and proposals into Digital solutions – Paid and Earned such as Premium media & Programmatic buying (RTB), Google Search and Analytics, SEO, Social Media advertising as well as Social Media Content Strategies and Management and Online Reputation… Show more Maintain existing client relationships ensuring client satisfaction in order to achieve retention targetsOffer strategic direction to clients by building partnerships with key stakeholders and other agencies whilst providing insights and proposals into Digital solutions – Paid and Earned such as Premium media & Programmatic buying (RTB), Google Search and Analytics, SEO, Social Media advertising as well as Social Media Content Strategies and Management and Online Reputation Management.Find commercial opportunities within existing clients to maximizing account billings with the goal of increasing client investment and therefore meeting company revenue targets. Contact for client/agency communications and escalationsDay to day account management for own client portfolio- selling solutions, prepare proposal, scope of work & costs, taking campaign briefs from stakeholders and obtaining relevant sign off/approvals.Project managing of client campaigns - liaison between clients, traffic, production and creative agencies regarding the jobs in the system. Post campaign analysis across all digital channels and reporting back to clients/stakeholders and agencies on ROI.Manage and provide guidance to the Client Service teamForecasting and achieving internal annual revenue targets by managing clients billings and the individual client service team member’s targets for organic growthActively contributing and driving the development of the corporate strategy Show less

Drive new business opportunities within existing client baseCreate and supply clients with online marketing industry and competitive research.Develop online marketing strategies that meet the client’s requirements.Provide advice and make recommendations to clients with regards to their digital initiatives and planning.Compile and present post campaign and annual reviewsProject manage day-to-day business activities and functions with clients and… Show more Drive new business opportunities within existing client baseCreate and supply clients with online marketing industry and competitive research.Develop online marketing strategies that meet the client’s requirements.Provide advice and make recommendations to clients with regards to their digital initiatives and planning.Compile and present post campaign and annual reviewsProject manage day-to-day business activities and functions with clients and teamsManage client budgets on a monthly/annual basisAnalyze online media reports to improve quality of service and assess client needs, resulting in a customer retention rate. Show less

Conceptualizing, implementation and management of above the line and online marketing strategiesOnline activities including SEO copy writing, online advertising, online reporting etcStrategic development of the brand websites in conjunction with web developers Management of the above mentioned websitesImplementation and management of Email communication strategiesImplementation and management of PR strategyWriting of press releases and articles… Show more Conceptualizing, implementation and management of above the line and online marketing strategiesOnline activities including SEO copy writing, online advertising, online reporting etcStrategic development of the brand websites in conjunction with web developers Management of the above mentioned websitesImplementation and management of Email communication strategiesImplementation and management of PR strategyWriting of press releases and articles Client Relations ManagementSourcing of corporate gifts and liaising with SuppliersCompiling and management of client database Management of the All Africa Poker DSTv ChannelManagement of Social Media and networkingDevelopment of electronic and printed marketing material Advertising – booking advertising space, liaising with publications etcCompiling and presenting reports on Marketing CampaignsManagement of budgets over and above R3.5 Million Managing the All Africa Poker Tournament Event including sale of seats, booking of accommodation, client relations at the event and facilitation of the poker event. Show less

Diploma, Conference, Exhibition And Events Management

Public Relations, Exhibitions, Conferences, Presentations, Budgets, Communications and Marketing

Diploma, Business Management And Marketing

Economics, Financial Accounting, Marketing, Business Communication, Business Management, Quantitative Techniques, Management Accounting.