Vicki Webster Email & Phone Number

Leeꞌs Summit, Missouri, Us

Created, implemented and led organization's first DEIB strategy and roadmap in support of business strategy and goals. Led metric-driven efforts to attract and retain diverse talent, and increase cultural competence across the enterprise. Created six thriving ERG groups, engaging membership of 25% of workforce. Led DEIB program to win regional and national recognition: 2022 KC Chamber DEI award, 2022 Mid-America LGBT Chamber Business Pride award and finalist for the 2022 National Association of Corporate Directors DEI award. Hired and developed successful DEIB team to execute program strategy

Leeꞌs Summit, Missouri, Us

Created and led comprehensive employee relations program, including all policies, procedures, leader training and HRIS implementation. Acted as strategic advisor on employee relations matters to all levels of organizational leadership. Leveraged stakeholder input to create new employee handbook and conduct leader education campaign aligned with change management principles. Conducted an organizational assessment to create first ever DEI program.

Olathe, Ks, Us

Led employee relations, performance management and training functions in support of organizational objectives. Created and conducted enterprise-wide trainings on a broad range of human resource topics. Utilized HRIS systems to capture and leverage data for decision-making. Reviewed and resolved employee concerns. Developed an internship program providing project-based experiences to students studying Human Resources.

Advised Human Resources regarding employee relations issues in accordance with state and federal laws and regulations, including FMLA, USERRA, ADA, EEO, and FLSA as well as employee compensation and benefits. Developed employee trainings addressing topics such as ethics, fraud, discrimination, and workforce diversity. Completed comprehensive review of all Human Resources department policies, in alignment with changing practices, laws and regulations. Participated in mediations before the EEOC and Missouri Human Rights Commission. Represented the Department in personnel actions before the Administrative Hearing Commission and before the Department of Employment Security in unemployment hearings. Responded to and investigate internal charges of sexual harassment, discrimination and other forms of workplace misconduct. Advised Department EEO officer activities regarding notice and communication requirements, complaint processes and reporting.

Missouri, Us

Managed efforts of approximately twenty full-time consumer protection hotline operators and complaint investigators. Negotiated employee complaints, reviewed and processed requests for employee leave and investigated employee grievances. Researched and responded to consumer, legislator, and press inquiries regarding the consumer protection statute or division. Reviewed consumer complaints and selected proper targets for investigation and enforcement action. Redesigned publicly searchable complaint database (Know MO).

Missouri, Us

Represented State of Missouri at preliminary injunction, contempt and motion hearings. Drafted consumer statutes proposed to the Missouri General Assembly. Directed investigation of consumer complaints in preparation for trial and negotiated settlements with offending businesses or individuals.

New York, Ny, Us

Improved pupils’ ability to solve complex mathematical, verbal, and writing test questions. Adapted Kaplan Test Prep curriculum to classes’ individual needs. Advised students regarding pre-college admissions options. Ensured that students were able to utilize Kaplan services and products.

New York, Ny, Us

Improved pupils’ ability to solve complex mathematical, verbal, and writing test questions. Adapt Princeton Review curriculum to classes’ individual needs.

Conducted comprehensive legal intakes dealing with consumer, housing, public benefits, and fair debt collection issues. Negotiated with creditors to cease collection efforts. Assessed client needs and gave appropriate social service referrals. Composed Wills and Power of Attorneys based on client interviews. Researched statutory and case law and prepared internal memoranda.

Cambridge, Ma, Us

Conducted legal intakes. Monitored cases and provided necessary advocacy to clients. Compiled legal and social service referrals. Assisted with emergency and priority housing applications and short and long-term disability applications. Researched legal issues and drafted internal memoranda.

Interviewed clients and identified their legal concerns. Assisted with specific issues relating to safety, housing, social services, criminal justice advocacy, disability issues, and immigration. Researched and provided updates on statutes and decisions relating to domestic violence.

Taught a self-contained third-grade class in an under-performing urban school. Constructed daily lessons that incorporated all learning styles and various ability levels. Managed learner behavior in the classroom. Tutored struggling students to meet state-mandated literacy and mathematics goals.

Master Of Science - Organizational / Industrial Psychology

Bachelor Of Arts, East Asian Studies

Juris Doctor, Law

Certified Public Manager, Public Administration