Victoria Adamson Email and Phone Number

Head of the Customer Success Team for a SaaS business, I grew a passion for delivering information in a non-tech format that our customers find easy to digest and understand. A vital part is to understand users' hurdles, improve the customer experience, and become the voice of the customer inside our business. Overseeing onboarding, training, and account management to help drive adoption & maximise ROI for our customers. Building a strategy each year pushes the team to deliver and excel in areas where we have drawn insights from customer feedback, ensuring that the service and product continue to exceed clients' expectations year on year.

Bridging the gap between technology and customer, providing support to all our clients across the country in an easy to digest, non-tech format. Understanding users hurdles and setting objectives to improve the customer journey is vital to creating high customer satisfaction & adoption. - Onboaring new clients- Delivering Live Monthly webinars to all users - Delivery of Training Sessions to both new and existing clients - Creating and maintaining all training material, including help-guides, tutorial videos, Q & A's - Communicate new release's of our system to all our users - The voice of the customer, listen to feedback and ensure this drive sour product roadmap- Increase usage & adoption of all areas of Tractivity to our clients- Create & drive advocates

Working within a dedicated sector across the Staffordshire area to provide ongoing support and help for both new and existing clients. Using a consultative marketing approach to ensure that all clients requirements are exceeded. • Developing and seeking long term business opportunities• Account Management • Selling across vast portfolio of multimedia products• Presenting to a high level

Working as part of a Sales and Marketing Team I was able to see the whole process through, from the initial marketing of our products and services right through to the implementation. Understanding our business in greater detail meant that our customers received the highest level of customer service, with regular communication and ongoing support and development. • Dedicated contact for HR Directors and Managers, • Writing detailed business proposals for prospective clients• Providing comprehensive monthly sale reports to the Managing Director. • Providing detailed design briefs for marketing/clients campaigns• Improving current clients rewards schemes through ongoing monitoring and reviews.• Measuring Customer Satisfaction • Project management • Outline areas of improvement, detailing new business procedures and time frames.

*Building relationships with new and existing clients*Creating new schemes to meet client requirements*Creating structured written proposal*Preparing and analysing figures

* Providing dedicated support to a Sales Account Manager * Building relationships with clients, and providing support and cost quotations on request.* Analysing haulage reports and responding to any discrepancy.