Victoria Alcala Email and Phone Number

• Improved communication skills by memorizing over 25 menu items and rotating specials to give customized recommendations to 50-70 guests per shift at a national chain restaurant • Solved conflict with success communications skills resulting in guest satisfaction 90% of the time• Developed multitasking abilities to effectively manage taking orders, warmly greet new and returning guests that resulted in guest loyalty, handling checks, and using marketing skills to increase sales by… Show more • Improved communication skills by memorizing over 25 menu items and rotating specials to give customized recommendations to 50-70 guests per shift at a national chain restaurant • Solved conflict with success communications skills resulting in guest satisfaction 90% of the time• Developed multitasking abilities to effectively manage taking orders, warmly greet new and returning guests that resulted in guest loyalty, handling checks, and using marketing skills to increase sales by upselling items Show less

• Collaborated with an assembly line packing and organizing 200 packets per hour in an 8-hour shift• Ensured orders were packaged correctly by having attention to detail to report and fix any damaged goods or packages • Adapted to change by constantly switching positions that needed extra help to ensure efficient production lines