Victoria Arcela Email & Phone Number

Crystal River, Fl, Us

Maitland, Florida

Windermere, Fl

· Responsible for training new Leasing Agents on how to meet and exceed closing ratios of 33% and higher, consistently.· Achieved renewal lease over lease increase of 8.5% since tenure began in March of 2018· Maintained an average overall SatisFacts score of 94.3% compared to company benchmark of 88% through improved communication between office staff, maintenance crews, and renters.· Conducts Market Surveys and builds relationships with comps to keep a working knowledge of market trends in the area· Strong knowledge of Leasing and LRO pricing system, and a solid ability to recognize opportunity for Rent Growth based on occupancy, future availability, and price per square foot.

Kissimmee, Fl

· Cross trained and mentored in Assistant Manager Role as it pertains to Final Account Statements, Evictions, Stipulations, Payment Collections, and Resident Ledgers.· Proficient with the Yieldstar pricing system, OneSite, Outlook, DocuSign and Microsoft Office.· Analyzed advertising sources for accuracy and effectiveness to create a higher return on investment.· Helped to improve Survey Scores and Online Reputation by responding to residents through Facebook, Active Building, Twitter, and Google. Achieved a customer sentiment score of 93%, which is above the 90% company-wide benchmark.· Consistently remained at the top of the sales leader board and held the number one spot for quarters two and three with 41 leases and 39 renewals combined. Ended the year with 89 net leases and an overall closing ratio of 32%.

Orlando, Florida Area

· Disney Reservation Center Top Performer 4 time recipient of the Star gala award for sales and metrics. 3 time Platinum, 1 time silver. Top 10% of sales in multiple quarters.· Exemplified strong sales through service skills by building a rapport with my guests to increase my total monthly revenue goal by 10% each quarter while providing them with the level of magic they deserved as Disney Guests.· Assisted in sales of Walt Disney World resorts and products by answering question about the product and explaining the benefits of enjoying a Disney vacation.· Chosen to train and brand new classes on the sales floor multiple times by leaders, to provide my peers with my experiences and expertise in sales and guest service. · Partnered with my peers and leaders to implement new ways to encourage and motivate the sales floor including contests, give-a-ways, special offers earned by increased sales, and rally’s