cloudLibrary is now part of OCLC! https://www.oclc.org/en/cloudlibrary.htmlOCLC is a global library organization that provides shared technology services, original research, and community programs for its membership and the library community at large. OCLC is librarians, technologists, researchers, pioneers, leaders, and learners. With thousands of library members in more than 100 countries, we come together as OCLC to make information more accessible and more useful.

bibliotheca's technology solutions empower libraries to reinvent their offerings and encourage lifelong learning today and well into the future.bibliotheca is dedicated to the development of library management solutions that help sustain and grow libraries around the world. Our products are designed to provide a welcoming, intuitive and seamless experience for those that use the library, wherever they happen to be – at home, on the move or within the walls of the library itself.

Smartrac is the global leader in unique and scalable solutions that enable businesses to digitize products, complement their product offerings with digital services, and connect them to the Internet of Things.https://www.smartrac-group.com/

I am responsible for development and management of Infor Risk & Compliance (formerly the Infor Approva suite of products.) Infor Risk & Compliance is a continuous monitoring solution that helps identify, track and mitigate compliance, risk and fraud related issues. • Product CEO - Direct accountability for the success of the business-related goals• Work with business analysts to prioritize requirements for selected applications, industries, geographies• Manage roadmaps for the selected applications, industries, and geographies• Work closely with development to ensure the correct functionality is created from the prioritized business cases and requirements• Collaborate with all other departments to communicate the product roadmaps, product content and launch, create company readiness and all functional developments to the rest of the organization• Assist with go-to-market activities including development of collateral materials• Provide enablement - •Train field (sales, pre-sales, consulting, partners) for selling and implementations• Conduct competitive analysis; market analysis• Manage relationships with partners• Analyze and solve customer escalations

• Managed personnel activities and development of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, (~60 people)• Communicated clearly and effectively, both verbally and in writing, with those under direct supervision and with higher management • Ensured applications and technology product are completed per product specifications and are properly documented• Organized project through development of a Project Plan• Serves as focal point for other departments on project status or other project information• Exercised independent and solid judgment in selecting methods and techniques for obtaining solutions

•Communicate Product Management’s vision into software requirement documentation•Create written requirements including alternative views, such as analysis models (diagrams), prototypes, or scenarios•Perform requirements analysis/verification, ensuring that requirement statements are in accordance with approved methodology•Participate in and communicate requirements prioritization•Project manage software releases including scope, timing and documentation•Provides designs and input on coding, quality, and implementation considerations throughout the development lifecycle •Work with other members of the software development team to plan projects that will require specifications and designs •Communicates regularly with Product Management regarding project deadlines and progress; escalating issues as needed•Investigate, validate and prioritize resolution of reported product faults

• Provided high level and specific technical support to internal and external customers and with partners • Developed and implement complex technical action plans • Performed problem recreation and testing • Developed advanced troubleshooting procedures for complex technical problems• Serve as the subject matter expert (SME) during the escalation • Demonstrate understanding of multiple ERP security structure and transactional processes to the extent of mapping it to Approva One • Continuous learner, takes initiative, and understands what it takes to get outstanding client satisfaction

• Responsible for enterprise application – provide day-to-day support and long-term direction for BMC’s Service Desk Express (Application, SQL database, IIS and Crystal Reports) • Created and updated internal and client standard reports as well as performed numerous an-hock analysis• Hired, trained, and directly managed Call Center staff (up to 12 people) in multiple locations• Provide day-to-day and long-term support and direction of Quorum’s Information Technology infrastructure – Network, Desktops, Laptops, and Printers• Interfaced with clients and provided project management skills to client specific reimbursement projects

• Managed the customer experience with Intel Online Services Represented the customer in all dealings with a data center• Project-managed customer changes. Acted as the customer’s single-point-of-contact and advocate on technical issues• Escalated customer-impacting issues when resources were not available and oversaw the resolution of all customer changes and break-fixes• Responsible for aligning the customer’s business model and growth plan with the data center’s roadmap of capabilities• Assembled ad-hoc project teams to work on customer issues