Leading a team of P&D professionals in several locations to support Hotel Operations in the Nordics and Netherlands with Performance & Development, Talent Reviews, DEI, Hi Pos, Merit, Implementing new ways of working and more. Part of Global People & Culture Leadership team. Swedish Labour Law Training (Visita) 29-30 November 2023Work Force Management Training (Visita) 5 December 2023Disc Flow Certification February 2024Danish Labour Law (Dansk ERHVERV) 2 May 2024

Responsible for Learning & Development for all hotels and offices in the region. 2020-2022: EMMA (new Property Management System) Implementation Training Lead Globally. Develop training content, coordinate and facilitate live, online and hybrid trainings in Guest Satisfaction, Sales, Service, Leadership, Development, Train the Trainer, On-boarding, Systems, Brand Standards etc.Collaborate on training content, priorities and delivery methods with the global L&D team.Plan and coordinate Radisson Academy Live & Virtual event and Radisson Academy Online and on-the-jobs trainings.Support stakeholders in daily HR and Training needs. Radisson Academy Online (Workday Learning) and Typsy.com administration.Training needs analysis to match business L&D needs.Participation in various HR & L&D Projects in line with strategy. Master Trainer in the following programs: Responsible Business, Yes I Can! On Job Skills, Supervisor’s Foundation for Success, Supervisor’s Foundation for Success, HoD Foundation for Success, Change Management, Competence Based Interview.

Lead a team of Training Managers and Learning Developers to produce just-in-time and relevant learnings (digital, class room, train-the trainer and nano) with focus on Products, Processes and Systems learnings, certifications and academies.Ownership and development of LMS (Totara) and digital tools and applications.The TDC Integration increased demand for knowledge and common ways of working. We continuously developed our own Training and Development Process and set ways of working digitally for quick and smooth production to bring value and return on investment. Supported managers to support learning in the modern workplace and hire high learners when possible. Managers for Work Force Management and Billing reported reported into my I was part of the leadership team at B2B Support.

Head of Service Experience Management (Organizational Development & Change Management), Training, Work Force Management, Back Office, Work Requests, Retention and Invoice Group. PROSCI Change Management and COPC Registered Coordinator Training for VMOs Certificates.

Full budget and staff responsibility of team of 15 in 4 different offices. Support LE and SME sales with administrative tasks. Part of Business Operations and Large Enterprise Sales management teams.

Team of 25 online customer support managers, responsible for providing payment and technical support, content translations and localized sales. Managed staffing, community, administrative, translation, local sales and general improvements processes internally. Participated in various EU and/or industry led coalitions in Brussels to promote a safer internet for children. COPPA Compliance Manager and involved in various projects and campaigns to improve online safety. Supertalangakademin's cross-sectoral Development Program 6 months

Regional Sales Director for Austria, Germany, Sweden, Norway, Denmark, Finland and Estonia. Managed Country Product Managers in each market and had overall sales (au pair recruitment), budget and staff responsibility. World wide projects for IT, Sales and Quality improvements.

Staff, sales and budget responsibility. Daily communication with Boston office, manager in Luzern and sales representatives around Sweden. Supported au pairs though the process from interest until back home. Customer Support via email, phone or in office visits. Hired, trained and coordinated telemarketing staff and recruitment leaders and optimized best time to call and developed sales and interview/screening manuals for telemarketers and recruitment leaders.

Worked directly with External HR and Training Managers to find a tailored language training solution for the customer. Sales, support and planning of language trainings.

Customer Service