Victoria Eaton's Location
Holts Summit, Missouri, United States, United States
Victoria Eaton's Contact Details
Victoria Eaton work email
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Victoria Eaton personal email
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Victoria Eaton phone numbers
About Victoria Eaton
“In the face of the impossible, I am inspired.”I thrive under pressure, managing projects with tight deadlines. I get things done. Obsessed with the customer experience, I work on ways to improve and/or address underlying issues causing dissatisfaction. I am accustomed to putting out fires on urgent matters and solving complex problems under aggressive time limits. I use technology to my benefit to allow the juggling of multiple projects in a fast paced environment. I am passionate about providing outstanding customer service and am a recipient of the Apple Care Excellence Award (ACEA). I have outstanding follow through and am proud of the service I provide Apple and Apple's customers.
Victoria Eaton Work Experience Details
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Corporate Executive RelationsApple Aug 2021 - PresentCupertino, California, Us• De-escalate consumer complaint allegations and remediate the customer experience as Apple’s final authority and providing Apple’s official response• Compose executive feedback for high visibility cases and responded to emails on behalf of Tim Cook and other Apple Executives• Responsible for damage control, customer recovery and retention• Support Apple's most demanding, influential and high profile customers• Identify opportunities for operational improvements and escalate emerging new product issues• Prioritize and delegate tasks as project manager, working under aggressive time commitments in a fast-paced environment• Perform deep dive analysis on root cause of complaints to assist in corrective action to reduce complaint escalations while keeping the customer experience at the forefront of interactions• Use independent judgment and strategic thinking skills in solving problems -
Leadership Academy AdvisorApple Dec 2023 - PresentCupertino, California, UsAs a Leadership Academy Advisor, I play a crucial role in guiding and supporting teams of 15-20 Advisors when a team manager is out of office. My responsibilities involve collaborating with team managers, area managers and fellow Leadership Academy Advisors to ensure the success of the teams I support. I conduct regular performance reviews and call quality assessments to enhance the Advisor's skills and capabilities. My dedication and expertise in leadership development, technical support, and customer service make me a vital asset to my organization.
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Agreement Administration Senior AdvisorApple Jan 2020 - Jul 2021Cupertino, California, Us• Investigated root cause of AppleCare agreement issues internally and with third parties• Implemented internal changes within System Applications and Products (SAP) to resolve agreement matters• Processed refunds and cancellation requests of AppleCare agreements
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Customer Relationship SpecialistApple Aug 2019 - Jan 2020Cupertino, California, Us• Provided high level customer support to external and internal customers• Repaired customer’s relationship with Apple by providing complete ownership until customer issue was fully resolved• Diffused escalated situations and investigated customer claims• Supported teammates with their commitments, and provided feedback on Customer Relations processes and internal resources to improve work flow• Advanced listening, problem recognition, and resolution skills
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Mac Senior AdvisorApple May 2018 - Aug 2019Cupertino, California, Us• Highest level of customer facing technical support at Apple, providing advanced troubleshooting for complex customer issues, covering account security, iOS devices, Beats and Mac products• Remotely diagnose hardware, software, and user technical issues utilizing the internal knowledge base system, desktop sharing, and other internal tools• Adhere to strict callback schedules to ensure customers remain confident in Apple's ability to assist them as promised, and until a resolution is reached• Processed escalations to Apple Engineering, and acted as a liaison between Engineering and the Customer• Empowered at a Managerial Level for decision making. • Research and report emerging issues.
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Ios Apple AdvisorApple Oct 2015 - May 2018Cupertino, California, Us• Provide technical support to customers for Apple's iOS devices via phone support• Create and update cases regarding each customer interaction and technical issue.• Multitask across systems and applications• Analyze and resolve a variety of complex technical issues• Excellent verbal and written communication skills• Effectively prioritize and manage time• Provide an incredible customer experience• Coordinate with senior support and other departments to resolve any and all customer service and technical issues with Apple products and services.
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Administrative Assistant And Reservation ManagerShasta Lake Properties Sep 2012 - May 2014• Promoted, marketed and maximized revenues and occupancy for Shasta Lake Properties, luxury vacation home rentals • Worked with guests from all over the world, coordinating all aspects of rental operations from initial inquiry, hospitality, departure, to return visits• Handled brand development, web site growth and maintained reputation via social media outlets to maximize visibility• Negotiated and reviewed contracts and agreements, and worked within budget while focusing on meeting or exceeding established booking conversion rates• Supported CEO in all aspects of running Shasta Lake Properties, including accounting, tracking expenses, and communications to clients.
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Real Estate AgentYour Castle Real Estate Jan 2011 - Jan 2013Denver, Colorado, Us• Self-motivated and entrepreneurial – grew business during a real estate downturn• Focused on a short sale niche during a market recession where I leveraged my negotiation and communication skills, resulting in the best possible terms for the homeowners, in the face of critical foreclosure and lender deadlines• Member of NAR, CAR and the Denver Board of Realtors -
Real Estate AgentKeller Williams Realty Nov 2007 - Jan 2011Austin, Tx, Us• Real estate consultant who specialized in selling homes for full market value during a market downturn• Established and maintained relationships within the Latino community and increased the number of Spanish speaking clients by 30%• Managed legal contracts, monies and complex negotiations mediating between multiple parties to bring all parties to the desired outcome• Worked with other professionals in mortgage and title companies to take care of all my clients needs during the real estate transaction in a timely and professional manner• Managed multiple projects simultaneously while continuing to expand and grow the business -
ClerkU.S. Census Bureau Apr 2010 - May 2010Washington, Dc, Us• data entry and verification• bilingual outbound calls to verify census information (English and Spanish)• organized and filed incoming census information• followed up with clients to get accurate household data -
Assistant Retail ManagerVerizon Wireless May 2007 - Aug 2007Basking Ridge, Nj, Us• Ensured the clients remained the top priority while balancing required tasks and overall store operations• Coached Associates on client interactions and performance to maximize productivity and capture client opportunities• Supported the Store Manager in overseeing the operational functioning of the store• Ensured optimal coverage and productivity in all areas of the store through scheduling appropriately• Assumed PIN and signature privileges for register functions requiring approval• Drove volume and anticipated clients’ needs while communicating store metrics and individual performance to motivate associates• Provided training, coaching and kept the team informed on business updates• Assisted in store audits as well as inventory and money management, maintaining indispensable support to the store manager -
Indirect Account RepresentativeVerizon Wireless Nov 2005 - May 2007Basking Ridge, Nj, Us• Analyzed market data to establish areas of opportunity and developed strategic 90 day plans to ensure monthly sales metrics were met• Facilitated sales and loyalty trainings for both new-hires and current employees, improving the customer experience• Recognized as mountain region Data Queen – increased data sales through training and coaching, exceeding quota by an average of 110%• Evaluated personnel and delegated tasks to the team for effective use of time and skill sets, increasing customer satisfaction scores by 25%
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Flight AttendantSkywest Airlines Mar 2005 - Nov 2005St George, Ut, Us• Performed efficiently and with composure under stressful situations and adapted quickly to foreign environments• Responsible for employing safety regulations and maintaining elemental communication between passengers and crew• Maintained a positive atmosphere in flight by being attentive to needs, as well as providing preventative solutions for potential discomforts -
Senior Customer Service RepresentativeVerizon Jul 2000 - Mar 2005Basking Ridge, Nj, Us• Successfully completed challenging projects in Marketing Operations and exceeded departmental sales objectives as team captain• Cross trained in customer service support, business service center and technical support• Resolved complex issues by working closely with cross functional teams to help streamline processes and correct technical challenges• Promoted to handle escalations and calmly diffuse volatile customers, increasing customer retention• Adjusted to the demanding workflow needs of the call center and completed business service center audits• Provided excellent service to internal and external customers
Victoria Eaton Skills
Short Sales
Real Estate
Foreclosures
Selling
Sellers
Property
Investment Properties
Negotiation
Buyers
Sales
Real Estate Transactions
First Time Home Buyers
Seniors
Condos
Reo
Listings
Investors
Buyer Representation
Sales Management
Property Management
New Homes
Contract Negotiation
Single Family Homes
Residential Homes
Referrals
Real Estate Development
Vacation Homes
Rentals
Fha
Real Property
Relocation
National Association Of Realtors
New Home Sales
Problem Solving
Investments
Hud
Microsoft Office
Powerpoint
Consultative Selling
Contract Negotiations
Quickbooks
Social Media Marketing
Customer Retention
Customer Support
Customer Experience
Victoria Eaton Education Details
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Academy Of Art UniversityMarketing -
Kaplan Professional Schools/Jones CollegeReal Estate Brokerage
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Emily Griffith Technical CollegeDesign
Frequently Asked Questions about Victoria Eaton
What company does Victoria Eaton work for?
Victoria Eaton works for Apple
What is Victoria Eaton's role at the current company?
Victoria Eaton's current role is Executive Relations Liaison.
What is Victoria Eaton's email address?
Victoria Eaton's email address is vi****@****ess.com
What is Victoria Eaton's direct phone number?
Victoria Eaton's direct phone number is (414) 961*****
What schools did Victoria Eaton attend?
Victoria Eaton attended Academy Of Art University, Kaplan Professional Schools/jones College, Emily Griffith Technical College.
What are some of Victoria Eaton's interests?
Victoria Eaton has interest in Children, Economic Empowerment, Civil Rights And Social Action, Poverty Alleviation, Honesty And Desire To Meet Their Needs, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Excellence In All I Do, Availability To Clients.
What skills is Victoria Eaton known for?
Victoria Eaton has skills like Short Sales, Real Estate, Foreclosures, Selling, Sellers, Property, Investment Properties, Negotiation, Buyers, Sales, Real Estate Transactions, First Time Home Buyers.
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