Waitressing has contributed to my customer service skills. I was responsible for working with my co-workers to serve breakfast and lunch to our guests in a positive, timely fashion. I strove to ensure positive customer experiences to warrant repeat customers, as our regulars became a part of the Nan’s family. Behind the scenes, I was accountable for maintaining cleanliness of the café, and checking inventory to replace items as quickly as possible to guarantee a smooth daily operation.

Ensure quality admission experience for large numbers of people in a timely and accurate fashion. Sell Zoo New England memberships and audio tours.Manage rides including the collection of money, operating the ride for the children, answering questions, and making change for large groups of people.Oversee attendance at zoo shows including audience behavior and general customer satisfaction.Supervise budgie (parakeet) exhibit, ensuring the proper treatment of the… Show more Ensure quality admission experience for large numbers of people in a timely and accurate fashion. Sell Zoo New England memberships and audio tours.Manage rides including the collection of money, operating the ride for the children, answering questions, and making change for large groups of people.Oversee attendance at zoo shows including audience behavior and general customer satisfaction.Supervise budgie (parakeet) exhibit, ensuring the proper treatment of the animals and collection of fees to feed the birds. Show less

I volunteered as an Assistant Keeper as a senior internship in high school. I helped the zoo keepers prepare the animals’ diets for the next day, maintaining the right balance of food. I aided in cleaning the holding areas, stalls, feed tubs, water buckets, and sweeping the floor to keep the facilities presentable and easy to work in. I was given the opportunity to observe training the animals, and after learning about the training, I was responsible for interpreting the training to the guests… Show more I volunteered as an Assistant Keeper as a senior internship in high school. I helped the zoo keepers prepare the animals’ diets for the next day, maintaining the right balance of food. I aided in cleaning the holding areas, stalls, feed tubs, water buckets, and sweeping the floor to keep the facilities presentable and easy to work in. I was given the opportunity to observe training the animals, and after learning about the training, I was responsible for interpreting the training to the guests in order to further their education about the animals’ behavior and the benefits of training for veterinary examinations. Show less