Victoria Chisena Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Appointed by senior leadership to manage a team of four Operations Analysts.• Learned the operational procedures and legacy systems of two acquired companies, as well as their product sets and contracting methods, to assist in the migration of these companies into Moody’s Salesforce.• Trained team of reports on the Moody’s operational procedures to ensure new business and renewals are drafted in a legally and organizationally compliant way; monitor team’s work to guarantee compliance with the sales operations rules of engagement. • Work with the business systems team daily to raise post-integration operational issues, identify high priority items, and resolve in an appropriate timeframe.• Work with sales representatives from the acquired companies daily to identify sales-related migration challenges. • Participated in User Acceptance Testing prior to the migration of acquisition companies into Moody’s system to check data quality and system functionality; continue to participate in User Acceptance Testing for enhancements.

New York, Ny, Us

• Responsible for the onboarding of the Americas sales team; trained approximately 143 new sales hires remotely on Salesforce Lightning, FPX CPQ, Tableau Reader and a variety of sales tools. • Acted as a change champion for the sales organization during the implementation of its new price quoting tool, Apttus CPQ. • Created and distributed how-to videos and written materials to ensure sales’ understanding of Apttus CPQ’s release schedule, impact to workflow, and functionality; materials were distributed to 500 members of the sales team, globally.• Created a general sales onboarding curriculum post- company reorg, detailing the sales rules of engagement, as well as rules of engagement for other stakeholders; curriculum was distributed to 1,000 members of the sales team, globally. • Lead regular reviews with senior sales management and senior sales operations personnel to identify and analyze challenges and opportunities within the lead-to-cash process.

New York, Ny, Us

• Supported five sales representatives across two lines of business in a consistent and efficient manner, ensuring that new business and renewals were legally and organizationally compliant.• Advised sales team on the new business contracting process by analyzing proposed pricing, license parameters and contract terms.• Drafted custom commercial terms for agreements and collaborated with the finance, legal and sales teams for review of high value agreements.• Acted as a resource for peers in operational procedures and basic contract drafting , and dedicated a significant amount of time to resolving operational and contractual problems on a case-by-case basis.• Onboarded new teammates by training members of the global sales operations team on line of business specific nuances.• Tested updates to internal CRM system and assist in training on enhancement releases , and contributed to the creation of new training materials for system changes.• Assisted the Sales Enablement team with the release of Salesforce Lightning to the global Sales organization by communicating changes to Sales Management team and conducting trainings for the Sales teams.• Created WalkMe training modules with the Sales Enablement and Instructional Design teams to enhance onboarding for new Sales hires and to reinforce best practices for existing Sales representatives.

New York, Ny, Us

• Supported five sales representatives across two lines of business in a consistent and efficient manner, ensuring that new business and renewals were legally and organizationally compliant.• Advised sales team on the new business contracting process by analyzing proposed pricing, license parameters and contract terms.• Drafted custom commercial terms for agreements and collaborated with the finance, legal and sales teams for review of high value agreements.

New York, Ny, Us

Manhattan, Ny, Us

• Transact with 90+ European wine suppliers and seven US wine producers to ensure that beverage orders are delivered in whole, on time, and paid-in-full.• Monitor warehouse inventory levels and recommend monthly inventory purchases to ensure beverage stock remains at optimal level to meet customer needs.• Oversaw the successful relocation of inventory to a new warehouse, which included moving 30,000+ cases of wine in a two-month process to improve efficiency in the distribution chain and provide cost savings.• Completed the successful transition of the company’s enterprise resource planning software from a third party platform to a more cost-effective and powerful in-house solution.• Synthesize company financial data using ERP software to manage accounts payable, accounts receivable and inventory levels; create reports for management and train team members on database management.• Oversee regulatory compliance, including national and international commerce laws, customs compliance, and US state-specific alcohol laws.

Toronto, Ontario, Ca

• Investigated operational issues on spot, forward and options trades and communicated with internal and external parties to ensure transactions were completed in a timely manner.• Oversaw due diligence and ensured regulatory compliance of international fund transfers between US companies and their foreign subsidiaries, which ranged from $5 million to $200 million.• Conducted market research to identify potential customers based on location, currency, and size to help account managers recognize new business opportunities.• Generated and analyzed monthly performance reports indicating key metrics, such as sales revenue, trade volume, transaction type, etc.

Siena, Si, It

• Ensured that customer accounts were in compliance with both internal guidelines and external regulations by performing due diligence on clients and client beneficiaries.• Researched existing and prospective customers to understand potential customer needs. Recommended business opportunities to account managers through comprehensive written customer analyses.• Completed monitoring and surveillance of customers to ensure that no adverse material information was made public, potentially jeopardizing the bank’s reputation.• Managed the conversion of physical client database of 900 clients into an electronic client database to improve reporting ability and increase the use of data analytics.

Bachelor Of Arts (B.A.), International Relations And Affairs; Italian Studies

Italian Language And Literature

Education record