-Streamlined and improved existing operational processes, resulting in a 25% increase in efficiency. -Cultivated and maintained relationships with vendors and suppliers, negotiating contracts and ensuring timely and cost-effective delivery of goods and services.-Served as the central point of contact for internal and external communications, facilitating effective information flow.-Spearheaded the integration of a new CRM to enhance office productivity, tracking, and communication. -Developed and managed operational budgets, ensuring optimal resource allocation and cost-effectiveness. -Managed end-to-end client pipelines, ensuring a systematic approach to lead generation, nurturing, and conversion.-Assisted with all onboarding and offboarding tasks for employees including conducting interviews, managing contracts, explaining benefits, and collecting necessary paperwork.

-Maintained and organized files ensuring easy accessibility and compliance with company policies. -Managed daily administrative tasks, including phone calls, emails, and scheduling, to ensure the office operated efficiently.-Managed executives' calendars, scheduled appointments, and coordinated meetings, optimizing their time and productivity.

-Assisted customers with check out by processing transactions and operating a cash register -Provided high quality customer service by proactively preparing ingredients and customizing orders- Ensured Covid-19 health guidelines were met by promoting cleanliness of the establishment

• Successfully executed job responsibilities with excellent customer service at the only location on FGCU’s college campus during rush hours.• Delivered the Starbucks experience by taking orders, fulfilling requests, and processing transactions.• Exceeded customer expectations via order customization, facility cleanliness, and sufficient supplies.

-Managed a classroom of approximately 25 children ranging in ages up to 12-Communicated with parents regarding discipline and future announcements-Created weekly lesson plans-Cleaned

-Ensured children's needs are met by performing general caregiving duties - Used on the spot problem solving skills to keep children comfortable and satisfied - Multitasked to guarantee satisfaction for multiple children at once - Established safety and security -Provided periodic check ins with parents if wanted or necessary

-Provided high quality customer service via phone calls and in person interactions-Assisted with office operations by managing orders, maintaining cleanliness, and operating the cash register - Assisted co-workers with food prep and order customization