-Provide excellent customer service through professional, timely and accurate customer communications via telephone and email-Handles multiple accounts of small to medium customers with varying degrees of complexity-Accurately enter customer orders into the order entry system-Communicate status of orders to customers in a timely manner-Initiate entry of customer complaints into the customer feedback system-Produce estimates and quotations for customers on an as needed basis-Coordinate warehouse inventories, reorder and ship quantities based on established parameters-Work with production staff and utilize KIWI system to achieve on-time customer communications

-Identify, engage, consult and close local merchants on the benefits of featuring with Groupon-Cold-call new, and re-engage past merchant partners across a spectrum of categories including food and drink, health and beauty, Trinidad and Tobago, and others.-Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers.-Understand and apply concepts of deal structure and strategy that are proven models for successful achievement of merchant’s desired outcomes, and negotiation of margin.

-Achieve long lasting relationships with each individual client.-Develop safe, professional, exciting and comprehensive personal training programs to ensure clients are satisfied with their workout program and remain motivated to attain their fitness goals .-Monitor and instruct clients during personal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment-Educate members on current health and fitness issues and trends-Conduct fitness consultations for new clients including assessments, medical history, lifestyle questionnaire, and goal setting to recommend personal training programs-Successfully helped numerous clients lose over/up to 60+ pounds.-Maintained a steady clientele of about 35 clients for just under a year now, and growing

-Assist potential members on a tour of the facility, and go over membership dues.-Sell Personal Training packages ranging from $99 to $1000+-On average I sell $2,000 to $5,000 of Personal Training monthly.-Enroll new members to the club; as well as cancel former members memberships-Maintain daily communication with front desk and other managers via email and telephone-Provide excellent customer service and build report with each member at the club

- Promoted within less than 90 days of being with the company.- Contributed to the growth of over 20,000 members in less than 10 months.- Tracks sales, sign-ups, and incentive programs.- Functions as public relations representative for over 20 different communities and growing.- Introduces Costco to the community in new market areas and works closely with elected officials .- Prepares speeches and demonstrates the product to large businesses and firms.- Make business membership renewal calls and solicits services enrollment.- Meets with large businesses to discuss employee membership eligibility. - Schedules and conducts on-site membership events. - Collects funds, keys applications, prints, and delivers membership cards.

-Employee of the Month-Promoted from fitting room, sales floor, cashier, to 1st ever full-time sales associate at that location-Managed my own portion of the sales floor (merchandised, organized, and replenished)-Mentored new employees through the ins and outs of being a sales associate-Extremely knowledgeable about the products that were being sold-Flexible hours; worked most holidays-Provided each customer with exceptional services and long term relationships

-Helped develop a University Program; which taught University students how to use the Cision Program-Updated their ever changing data base daily-Made personal calls to clients