Victoria Henker Email & Phone Number

Livonia, Michigan, United States

Livonia, Michigan, United States

Farmington Hills, Mi

Manages nine mobile vans for the State of North Carolina which goes to schools and provides dental services for underprivileged children from ages 1-18. Manages approximately 60 dentists, hygienists, and dental assistants with daily operations from a virtual setting. Experience with HIPAA laws and regulations. Works alongside the Data Entry, Verification, Billing, Call Center, and out-of-state field staff to ensure each child is eligible to be seen for our services. Works alongside our Clinical/Quality Assurance department with quality concerns. Schedules all field staff and dentists at various school locations. Handles all payroll for the state on a bi-weekly basis. Works alongside the Talent Acquisitions and Credentialing departments with the onboarding process of all new dentists, hygienists, and dental assistants. Assists Corporate Trainers, Operations Managers, and Upper Management with finding solutions to better productivity from the field. Sends out monthly production reports to all dentists, as well as sends out annual reports for school districts with the help of the School Relationship Manager. Experience mentoring new corporate staff.

Farmington Hills, Mi

Experience scheduling over 400 schools in the states of Kentucky and North Carolina where the company provides dental services to underprivileged children. Experience with HIPAA laws and regulations. Experience conducting outbound calls to school contacts to retrieve visit details for field staff. Handled all permission forms that came through the corporate office and worked alongside the Data Entry and Verification Departments, as well as out-of-state field staff, to ensure each child was eligible to be seen for our services. Established rapports with School Nurses, Family Resource Coordinators, School Office Managers, etc. Assisted the Dental Team Manager with annual reports for school districts. Experience mentoring new corporate staff.

Farmington Hills, Mi

Experience scheduling over 400 schools in the states of Kentucky and North Carolina where the company provides dental services to underprivileged children. Experience with HIPAA laws and regulations. Experience conducting outbound calls to school contacts to retrieve visit details for field staff. Handled all permission forms that came through corporate office and worked alongside the Data Entry and Verification Departments, as well as our field staff, to ensure each child was eligible to be seen for our services. Experience mentoring new corporate staff.

Houghton, Michigan

Completed 60 hours of training and shadowing in crisis intervention. Provides support to individuals in crisis via phone, instant message, text, or walk-in. Records all contact in a specialized computer system called iCarol. Experience working with Dial Help’s Victim Service Unit, local dispatches across the Upper Peninsula, and Child Protective Services. Conducts follow-up calls to individuals at risk of suicide, in a complex crisis, or bereaving from a loved one’s suicide through a grant program. Experience coordinating the Alcohol Highway Safety program. Experience mentoring new paid staff and volunteers in the crisis unit. Takes bi-weekly crisis unit meeting minutes, schedules appointments for clients, and updates resources in agency’s database.

Cognitive And Learning Sciences

I assisted faculty and staff members with various tasks around the department. I handled confidential files and assisted the certification officer with the State of Michigan's Title II Report. I worked on multiple databases for the Division of Teacher Education's current and alumni undergraduate/graduate students. I also developed and proctored exams for the department's professors.

Counseling Services

I scheduled clients, answered phone calls, and handled confidential files. I assisted the office manager with the annual departmental statistics, as well as scored Myers-Briggs tests for counselors within the department.

Bachelor'S Degree, Psychology, 3.01

Activities and Societies: I was a member of the Association of Psychology Students during the 2012-2013 academic year.Completed a Bachelor.

Secondary Education And Teaching, Psychology, 3.063

Activities and Societies: I was a member of the women's varsity soccer team.

High School Diploma, 3.25

Activities and Societies: I was a member of the women's junior varsity soccer team for the 2008 and 2009 seasons, as well as the women's.