Victoria L. Harper Email & Phone Number

Las Vegas, Nevada, United States

Tier 1

Las Vegas, Nevada, United States

Coach representatives on company process, procedures and position responsibilities.Oversee and manage payroll time entries and expenses to optimize regional contribution.Implement and ensure Representatives’ performance through field support agents to complete tasks.Assign and manage team projects to use efficiencies and quality execution.Lead staff specialists’ team to enhance sales, service levels and membership conversions.Build and train sales specialists’ team and develop overall store team.Develop top performers and evaluate performance, coach and offer feedback.Inspect company equipment regularly to ensure maintenance.Operate as front line manager on implementing store functions through staff members.Maintain client objectives through stocking and signing products and setting them to schematics.Achieve business goals through new items placement in authorized stores.Motivate to sell, maintain store and communicate with team.Handle retail staff job functions and reconcile registers per shifts.Maintain store cleanliness and ensure Accounting received accurate paperwork and handle merchandise pulls.Finish mail orders and returns and update mailing lists through manager and staff logs supervision through maintaining uniform standards.

Greater Denver Area

Supervise and direct a team of 20, including 3 department leaders and 3 store Managers to ensure smooth follow of store operation.Ensure all customers have a fun experience by identifying their needs, providing excellent customer service, preparing parties, and effectively dealing with suggestions and complaints.Created a motivated and positive store environment to inspire employees and make the customers feel welcome.Interviewed, hired, trained and developed all staff members to ensure delivery of quality service and uphold service standards.Developed core store associates that resulted in one promotion to Assistant Manager, and four promotions to Department LeadScheduled projects, determined workforce requirements, and allocated resources to maximize productivity.Recruited, mentored, and coached a staff of 15 professional associates in delivering customer-focused performance.Consistently completed new projects and programs within schedule and under budget.Left position to move to Las Vegas, Nv for death in the family.

Colorado, United States

Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure reception area is tidy.Coordinate mail flow in and out of office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages.Update appointment calendars.Schedule follow-up appointments.

Montana Buds - McAllister & Montana Buds - Kalispell

Nevada, United States

Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure reception area is tidy.Coordinate mail flow in and out of office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages.Update appointment calendars.Schedule follow-up appointments.