Victoria Jackson Email & Phone Number

San Ramon, California, United States

Manage federally funded program, Emergency Connectivity Fund, for the K-12 communities that reaches approximately 470,000 students nationwide and disburse funds to schools and libraries who supply mobility devices to their communities.Accounting and oversight for approximately $5.6M in payments, spanning 24 months of service, for approximately 40 applicants, allowing communities, school districts and libraries to reduce their expenditures on mobile connectivity services.Invoice Universal Service Administration Company for approximately $1.9M of disbursed funds assisting AT&T to recoup their payments by submitting supporting documentation for services billed.Perform root cause analysis in partnership with Lead Channel Manager to uncover outstanding balances owed estimating 2.2M in outstanding revenue for approximately 30 applicants.Facilitator of ECF Program cross training session for peers covering funding requirements, processes, and procedures.

San Leandro, California, United States

Owner and President of Commercial and Residential Window Cleaning Business servicing restaurants, retail chains and office buildings 3 stories or less.Managed Facilities Maintenance Vendor contracts and accounts receivables,payables.Interviewed, hired and trained window cleaners and salesperson according to OSHA requirements.Completed all HR requirements for payroll, unemployment and insurance requirements.Conducted site visits and performance reviews to ensure quality of service and workplace compliance.Procured equipment and managed fleet vehicle maintenance.Built revenue stream of 30K for initial year.

San Ramon, Ca

Provided technical implementation support to Outside Sales teams for IP, MPLS, Wireless and IoT telephony products and service solutions. Worked with major client accounts and acted as the liaise between clients and sales teams throughout project lifecycle. Gathered requirements and monitored progress from order initiation to installation. Maintained accurate and detailed records for status updates. Delivered multiple projects on time and to client specifications, including implementation for 600-site VPN solution.Met same day delivery for key clients and managed client escalated issues by collaborating cross-functionally to address concerns, expedite orders and reconcile data discrepancies.Exceeded consistent on time performance metric of 85% and met order accuracy metrics Provided advanced levels of support and teaming with clients to coordinate service delivery of complex orders.Achieved above average Net Promoter Score related to project delivery and completion.

San Francisco Bay Area

Supported a wider range of products. Provisioned VPN services for mid to large business customers. Coordinated multiple concurrent small projects for new service.Collaborated across business groups to coordinate timely completion of dozens of customer projects across multiple locations serving hundreds of end users.Eliminated customer issues and escalations by communicating effectively with downstream departments in allocating resources / responsibilities under demanding deadlines.Negotiated earlier timeframes for expedited customer requests by engaging proper channels allowing customers to conduct business on an urgent need.Quality Control Manager and subject matter expert (SME) for Advanced Feature call tree products. Consulted Sales partners on requirements for International toll-free applications and solutions.Managed escalations under demanding deadlines while acting as Area Manager supporting team of 8 to deliver solutions ahead of time.Reduced errors by 25% and process time reduced by 2 hours by creating / distributing process knowledge job aids to various peer group.Developed training and mentored team members on Advanced Features work distribution process, communicating complex technical information to users of all levels and providing support.Ensured correct call center routing by teaming with Voice Consultants on designing improvements and modifications.Selected to serve on Employee Engagement Team designed to foster process improvement to increase accuracy and efficiency.Provided consultative sales services related to Telecommunications and VOIP networking solutions for clients with $M annual revenue spends.