- Front of House for a large office building in Leeds City Centre – 25 occupiers / 1500 people across six floors including regular and serviced office space- The first point of call for all visitors, contractors and staff to the building- Providing full administration support for the landlord team including two Facilities Managers- Point of contact for all occupiers in the building and providing additional administration support when required- Raising Purchase Orders for suppliers and approving invoices- Dealing with office enquiries for vacant offices and performing viewings for serviced office space

- Front of House for a large office building in Leeds City Centre – 25 occupiers / 1500 people across six floors including regular and serviced office space- The first point of call for all visitors, contractors and staff to the building- Providing full administration support for the landlord team including two Facilities Managers- Point of contact for all occupiers in the building and providing additional administration support when required- Raising Purchase Orders for suppliers and approving invoices- Dealing with office enquiries for vacant offices and performing viewings for serviced office space

- Running a large serviced office centre with 14 office clients, two meeting rooms and two conference rooms- Answering calls for virtual clients and dealing with mail- Dealing with enquires on the phone and routing them to other colleagues and internal clients- Booking meeting rooms across the site for internal and external clients- Managing catering for meeting room clients and liaising with suppliers to supply specific requests- Making sure the high quality is kept across the centre by performing daily checks with housekeeping and cleaners- Managing house-keeping staff by ensuring that they performing daily, weekly, fortnightly and monthly tasks to ensure the smooth running of the meetings and also the centre

- Telephone based support for all UK based IFA’s and policyholders with defined benefit pensions - Trained in IPP/GPP, XL+/XLGP, SEBO, Phased, Drawdown, Bonds, NUL, Nexus, Life products and Annuities- Providing full policy information including valuations, charging structures and fund information - Working closely with the back office teams regarding claims, quotes and projections- Performing administrative tasks including sending out of policy specific information and generic policy documents- Achieved permanent job status within five months of joining the business as a temporary member of staff

- Intermediary sales support for all UK based brokers and Halifax BDM's with a specialism in product transfers, further advances and mortgage completions- Working in close contact with valuers and underwriters to assist brokers with complex cases- Achieved the ability to train new colleagues within two months of starting in the business and gained recognition through manager and peer-to-peer feedback- Headed up a new service excellence team for further advances with the aim to streamlining the end-to-end process to aid brokers and the bank as a whole

- Headed up financial and strategic planning of budgets for the shop which feeds into the non-profit charitable organisation of the student union. Currently exceeding sales budgets by 6% while still cutting costs by 8%.- Liaising with suppliers regarding the buying in of new products and their incurring costs- Negotiating prices of existing products and identifying more cost effective suppliers and companies. - Keeping the store fully stocked in key areas by analysing sales data across the product range on a twice weekly basis and ordering in when needed. - Demanding high levels of customer service for a constantly shifting audience of students and staff members. Initiated a comments box which helped to identify the needs of the customer and focus our efforts with the product range- Mentoring of part-time student staff and full-time staff. Helped a member of part-time staff achieve a full-time supervisor position through effective coaching and training

- Booking in stock through the processing of supplier invoices- Ordering stock based on the needs of the business- Dealing with customer enquiries and complaints- Generating staff rotas to cover peak times and organising cover shifts where needed

Manager (Ayr - £1.1 million turnover & Comiston Road, Edinburgh – £1.7million turnover)Comiston Road April 2008 - August 2011- Grew store by 14% in three years as manager- Currently ranked highest turnover Majestic store in Scotland out of 13 stores- Mentored nine trainees and four assistant managers to achieve promotion- Put forward to undertake first interviews for prospective graduates who wanted to work for the company. In identifying the skills needed, two of these graduates are now working as managers of high level London storesAyr November 2006 – April 2008-Grew store by 10% which pushed it into the £1 million bracket. Won recognition of this at yearly managers meeting in front of senior management at head office, regional managers and 155 store managers-Mentored two trainees and three assistant managers-Was promoted on merit of high standards and achieved targets to Comiston RoadAssistant Manager (Leeds - £900,00 turnover & Comiston Road – £1.5 million turnover)Comiston Road March 2006 – November 2006Leeds July 2004 – March 2006- Achieved assistant role within one year- Helped grow store by £150,000- Worked two busy Christmas periods where the store takes 1/3 of its yearly takings in November and DecemberTrainee Manager (Beverley - £800,000 turnover & York - £1.4 million turnoverYork November 2003 – July 2004Beverley June 2003 – November 2003- Promoted to trainee position of York within 5 months (expected time scale is usually 6-9 months)- Studied for a passed the Wine and Spirit Education Trust Advance Certificate through structured studying at work and at home

- Dealing with customers on a day-to-day basis- Replenishing stock and ordering in when needed- Maintaining paperwork to a high standard- Given the responsibility of training new starters as a senior member of the staff

- Took a year out before university to gain extra skills and provide savings for the university years ahead. Used French skills obtained at A Level to speak and write in business French- Liaising with the French office with regards to jobs and deliveries that were being made in the UK- Taking orders over the phone for wheelie bins from councils and also members of the public- Taking on a PA role to two directors after three months within the company and taking on a PA role to five sales reps after four months with the company- General office tasks e.g. minute taking, organising meetings, typing, liaising with other members of the office to complete tasks