Victoria Malcolm Email and Phone Number

Staff member at CCBI New Zealand (Sept 2017-Feb 2019)- worship ministry, ladies' discipleship, local outreach to Shoreline Church.Staff member at Shoreline Calvary (Feb 2019 - July 2021)- worship ministry, church administration.

- Created and performed a weekly report to audit client engagements in the system under the direction of the VP of Finance- Cross-checked system data with signed client agreements and followed up with field offices when there was a discrepancy- Assisted in gathering documentation for auditors- Performed vacation back-fill for Invoicing Analyst

- Created Desktop Procedure binders for Operations team by observing and documenting standard daily tasks- Updated PO tracking reports on a weekly basis- Checked daily cash receipts and updated weekly aging report accordingly- Supported recruiting team with the quarterly compensation review reports- Created pivot table spreadsheet to track FY17 client meeting against previous year meetings- Created client engagements within the system, and generated standard client agreements- Provided day to day administrative assistance including phone coverage, filing, and data entry

- Apply cash from client payments to RGP invoices- Provide support to Cash Receipts Coordinator by managing the receivables department email inbox- Conduct research on payment discrepancies under direction of Collections Manager- Prepare supporting documentation for receivables applications and write-offs

- Apply cash from client payments to RGP invoices- Provide support to Cash Receipts Coordinator by managing the receivables department email inbox- Conduct research on payment discrepancies under direction of Collections Manager- Prepare supporting documentation for receivables applications and write-offs- Purged and prepared older client invoice and bankruptcy files for off-site archival storage- Performed vacation back-fill for invoicing analysts

• Maintained attendance and snack distribution records for the after school program• Facilitated parent sign-out process at the end of program hours• Provided customer service to patrons of the community center via phone call or walk-ins• Performed data entry tasks into multiple Excel spreadsheets• Assisted Site Lead and Youth Coordinator with special projects as needed• Supervised students on the playground during the after school program• Facilitated and planned grade-level appropriate activities with students in accordance with grant standards• Facilitated classroom environment with 19 students and offered homework assistance• Provided event support within the Parks and Recreation Department

Collections:• Conducted research on client account balances and payment discrepancies using multiple systems• Coordinated with operations coordinators in field offices to update client payment terms in sales system (Great Plains)Invoicing:• Performed vacation back-fill for invoicing analyst position• Purged and prepared older client invoice files for off-site archival storage

• Back-filled Invoicing Analyst position and helped train new-hire• Managed the invoicing process for an assigned region including Tri-State, PA, OR, HI, and GA• Prepared and handled invoices according to clients’ specific instructions• Input and/or verified client engagement data into RGP’s accounting and CRM (sales) systems and third party vendors• Purged and prepared older client invoice files for off-site archival storage

• Prepared/served food items to guests at Pizza Port restaurant in the Disneyland Park• Performed customer service while working with a diverse population of Guests and Cast Members• Applied practical use of safety in the workplace and problem-solving techniques while working with the general public