Victoria Correa Email & Phone Number

Costa Mesa, Ca, Us

Laguna Beach, California, United States

San Francisco, California, United States

Pomona, California, United States

I oversee fast paced front desk operations including check ins, check outs, answering in house and outside phone calls and responding to guest chats daily. I collaborate with all other departments ensuring satisfaction of guest accommodations. I utilize pre arrival planning to ensure guests needs and requests are met. I have contributed to exceeding guest service satisfaction goal of 60% by going above and beyond for guests. I utilize CRM platform Salesforce to service guests daily, working with sales/operations team to identify opportunities for success.

Covina, California, United States

I processed daily transactions such as; deposits, payments, transfers, withdrawals, etc. with great attention to detail. I established trust and built relationships with 70+ customers daily while handling confidential and sensitive financial information. I collaborated with team and management on multiple functions including customer success boosting overall branch scores.

I was able to contribute greatly in bringing underperforming store to number 1 in district based on overall operations score. I maintained and built relationships with 100+ customers daily, providing exceptional customer service daily which translated to a customer satisfaction rating score of 95%. I obtained Starbucks Supervisor/Management training certification and effectively supervised up to 15 staff.

I began as a barista which lead to becoming a Head Trainer and then held the position of Shift Lead. I served guests while working directly with food and beverage items. During my time at Target, I was also cross trained in multiple work centers.