Victoria Nelson Email & Phone Number

Raleigh, North Carolina, United States

Provide excellent service to internal and external customers by creating referral-worth customer experiences consistently and maintaining and improving multi-million dollar assets through day to day operations, budgeting, and maintenance.- Oversaw renovation projects from unit based to property wide projects.- Analyzed year over year financials and set goals to create the budget for the coming year.- Adhered to the budget when maintaining the property to achieve goals and interests set forth by our client.- Supervised a staff of 3 employees including office staff and maintenance and mentored new Community Managers.- Studied market trends and adjusted our marketing strategy accordingly to remain competitive.- Handled day to day interactions with residents and ensured our residents were happy and referring others to our community.- Participated in leasing of the community using our trained sales method and assessed prospect goals and interests.- Maintained resident files through auditing and inputting data into Onesite software.- Consistently achieved and exceeded goal occupancy at or above 95%.

Greenville, North Carolina, United States

Responsible for all day-to-day operations of the properties I managed including finances, curb appeal, maintenance, renting units, and supervising staff.- Provided support to staff to encourage team work and lead as an example while creating a harmonious environment.- Ensured all rent checks/money orders, late fees, and check charges were collected, posted and deposited in a timely manner.- Generated necessary legal action documents and processed in accordance with State and Company guidelines.- Maintained vendor relations by providing constant communication concerning bidding, scheduling, quality control, billing and certificates of insurance.- Reviewed and approved A/P invoices for submission to the corporate office for payment and handled petty cash balancing.- Participated in at least 50% of the leasing of the community.- Confirmed all leases and corresponding paperwork were complete and input into Property Boss software accurately and in a timely manner.- Marketed the property through advertising, obtaining resident referrals and maintaining resident retention programs.

Responsible for all aspects of the properties’ maintenance and repair, as well as marketing, leasing and sales. Hire, train and supervise administrative and maintenance personnel and engage third-party contractors to perform projects.- Hired, trained, counseled, and/or terminated employees as needed.- Traveled to assigned 13 properties in North Carolina regularly (Road Warrior).- Inspected interiors and exteriors of properties for adherence to quality standards.- Managed on site field staff consisting of 20 or more employees.- Ensured compliance with company and agency regulations.- Documented lease violations and participated in tenant eviction proceedings as required.- Successfully marketed properties to maintain 95% occupancy or higher.- Managed property revenue and expenses to ensure budget goals were met at each property and participated in budget planning.- Initiated bidding and negotiated contracts for routine services and capital replacements.- Efficiently prioritized work flow daily to ensure deadlines were met.

Bachelors Of Science Business Administration, Management

Activities and Societies: Jarvis Leadership Program National Collegiate Honor Society Beta Gamma Sigma Honors Fraternity

Education record