Chinonso Chinyere Email & Phone Number

Lagos

Lagos

Lagos

 Aggressively drive sale of company’s products & services via Tele-marketing  Monitor compliance to defined service levels within the Business Manage and coordinate activities of a minimum of 17 team members Recruitment executive for the Contact Centre Ensure optimal utilization of CRM tools. First level escalation point for issues beyond team’s member sphere of control. Conduct feedback, training and coaching sessions with all team members. Conduct team’s appraisal periodically. Monitor and report SIM registration activities. Prepare periodic activity and performance reports for the attention of line manager Attend team/divisional/departmental meetings as required Account reconciliation for E-TOP (refund/compensation cases) Employee engagement  Service recovery Incident management

Lagos

 Train new front-line executives and experienced staff Organize refresher training Prepare & supervise monthly knowledge assessment

Lagos

 Educate customers on the use of company’s products and services Successfully drive sales of company’s products & services Serve as an interface between customers and the organization Establishing corporate relationship with Customers

Master Of Science (Msc), Marketing

Bachelor Of Science (Bsc), Business Administration And Management

Activities and Societies: NIM, CIPMNigerian Institute of Management. Chartered Institute of personnel management and the Nigeria Institute.

Bachelor Of Science (Bsc), Business Administration And Management

was the treasure for the departmental student union , class of 2002