•Overall responsibility for managing operations within a delivery office•Absence and performance management within office•Review all key measurement outputs, to identify trends in unit performance ensuring the office demands•Maximized operational efficiency via workload/contingency planning and resource allocation. •Tactfully and diplomatically handled issues associated with staff under-performance, absence management and conduct issues.•Led all aspects of Health and Safety, including ongoing Health and Safety training, fire safety, risk assessments, accident investigation and reporting.•Coordinated delivery operations while championing continuous improvements and Lean efficiency principles to achievement of Key Performance Indicators •Support, develop and coach front-line staff and Deputy Managers•Office audits including Health and Safety, Q of S provides high standards of efficiency, quality an excellent customer service at all times•Review manpower plans and forecast to ensure resourcing arrangements meet operational needs