Victoria Rice Email & Phone Number

Enterprise Operations Technology

Hartford

Receivables and Premium Audit - Loss Sensitive Billing.

• Responsible for directing, coaching and managing the work of other programmers and onsite consultants. Assisted in the creation, design and delivery of application solutions across multiple technologies. Assisted in.
• Improved processing and saved costly Million Instructions per Second (MIPS) while acting as Senior Technical Lead.
• Provided leadership support during modeling sessions and assisted the project manager by providing analysis and clarification to business customers for several complicated issues. This was done in order to meet time.
• Clarified, refined and finalized strategic requirements with Business Analysts in order to have the data established in a timely fashion before programming was to begin.
• Leveraged past experience with production support activities and became a Subject Matter Expert and Technical Lead of the Small Commercial Business Platform application projects by documenting legacy processes, sharing.
• Increased team morale by organizing several team events and luncheons.. Show less

• Triaged production issues in a fast-paced, high-volume quote, rate and issue web-based application while designated as primary resource responsible for leading Production Support team. Primary contact for escalating.
• Researched, resolved and closed between 700 and 1500 hot-line/help-desk tickets per year.
• Trained and supervised new staff of Production Support personnel. Developed training documentation materials for future teams and developed junior members to take on lead roles in the production area.
• Reduced hot line ticket resolution and turn-around rates (3 days to 1 day) by developing new procedures and documentation.
• Led team to execute timely, successful and clean enhancement versions (0 defects) due to extensive testing strategies and communication with business customers regarding expectations.
• Cross trained, mentored and led onsite consultants on multiple functions to reduce labor costs. Show less

• Responsible for the analysis, design, coding, testing and implementation of web services necessary to support various applications. Newly appointed member of Production Support team to resolve hot line tickets and.
• Reduced application discrepancies/defects from 40% to 13% within one year as part of the Component Production Support and Enhancement Team.

Handled all aspects of customer service of approximately 1200 customers Planned and designed catalogs, newsletters, signage, labeling, sell sheets in QuarkXpress

Supervised customer service representatives, provided administration support to senior management.Planned and designed catalogs, newsletters, signage, labeling, sell sheets in QuarkXpress.

Responsible for all managing aspects of an 8-theater movie house, directing a staff of thirty.Re-opened theater in only 2½ days after a disastrous roof leak.Audited, corrected and balanced all payroll and account information, instituted procedures and controls upon taking over as manager.

Bachelor’S Degree, It Management

A.S., Computer Information Systems