Victoria Stolf Email & Phone Number

Amsterdam, North Holland, Netherlands

Netherlands

• Supporting Identity and Access Management (2nd Line)
• Assist EMA internal and external users with application access issues via tickets (ServiceNow)
• Troubleshoot real use case situations related to access for various EMA systems including EMA account, EudraLink, SPOR, IRIS, MMS, MMD, and SIAMED
• Collaborate with internal teams to address complex access issues and system outages
• Perform daily health-check in EMA applications
• Review trainings and KBAs

Brazil

• Supporting Jira Software and Jira Work Management Cloud
• Assist Atlassian's customers with Cloud and application issues via chat (new Atlassian pilot)
• Troubleshoot real use case situations, communicate with customers, and suggest best practice solutions
• Handle customer-escalated chats
• Make use of big data analysis tools (e.g.: Splunk) to monitor the application's performance and assist in troubleshooting
• Troubleshoot data issues and inconsistencies directly at the… Show more Supporting Jira Software and Jira Work Management Cloud

Brazil

• Supporting Jira Software and Jira Work Management Cloud
• Assist Atlassian's customers with Cloud and application issues via tickets
• Troubleshoot real use case situations, communicate with customers, and suggest best practice solutions
• Identify application bugs and report to development teams, providing root causes, fixes, and workarounds
• Handle customer-escalated tickets
• Create and update internal and external technical documentation (knowledge management)

• Supporting Bitbucket CloudSupporting Confluence Server
• Database management - SQL Server
• Java application troubleshooting
• Unix command line
• Customization for the application using CSS, HTML and JavaScript

Porto Alegre, Rio Grande Do Sul, Brazil

Supporting Atlassian Jira Cloud application.

Técnico Em Controle Ambiental

Computer Science