Victoria Weber Email & Phone Number

Minneapolis, Minnesota

Minneapolis, Mn

- Processed donor search requests by Transplant Centers in a timely manner to meet patient treatment schedule by providing high quality customer service through verbal education, assessment of concerns and health, coordinating appointments and obtaining consent forms while maintaining confidentiality. - Established and maintained relationships with coordinating center staff, venders, collaborating departments and clients. - Implemented process updates to eliminate waste and improve process flow, productivity and efficiency. - Developed team wiki page used to locate workflows, guides and resources using Microsoft programs such as Publisher and Excel.

Roseville, Minnesota

Financially educating families to become their own money managers.

Greater Minneapolis-St. Paul Area

- Provided high-quality customer service to clients over e-mail, phone and in person. - Troubleshoot and fix various technical problems with phones, desktops, laptops, network issues and printers, i.e. resetting network passwords, data transfers, software-licensing problems and installs. - Managed projects such as rebuilding and developing department Wiki, rebuilding ticketing and triage system, reconstruct help desk office design, workflow and department structure, update faculty/staff laptop and desktops, create training programs and protocols for new student workers and transition roles, manage student worker tasks and schedules, monitor work orders for trends and advise ways to solve them.

Provide a calm and motivating atmosphere with residents while working under high stress conditions. Responsible for appointments, medications, daily cares and welfare of residents.

Performed daily cares of residents with varied heath disabilities. Responsible for medications, treatments and welfare of resident.

Answered phones and directed inquiries. Communicated with the family of patients, letting them know the status of the surgery.