As a patient coordinator I provided a welcoming environment as the first point of contact. The responsibilities of this position included handling all scheduling needs for the dentist, hygienists & specialists, direct billing private insurance companies, providing breakdowns of benefit coverage to patients, accepting forms of payment, providing proof of receipts and drafting payment plans when approved by an office manager. Managed the Social Media account providing weekly posts & updates/notifcation of change to the office.

Developed rapport with customers in a friendly environment to uncover and assess their specific needs and wants. Educated customers on different services and products available to meet their desired results in efforts to sell memberships and merchandise for the franchise. Administered tours of the facility to new customers demonstrating proper use of each piece of equipment.Achieved monthly mandated sales goals regularlyVolunteered to work at multiple other franchise locations in need of extra helpAudited cash registers and secured building at end of every night shiftPrioritized equipment more in demand to expedite services provided to customersEarned recognition for exceptional work ethic

KNOWLEDGE, SKILLS, AND ABILITIES• In-depth knowledge of dentistry and ability to describe procedures in simple language• Superb communication skills• Familiarity with computer systems ie. Dentrix, Paradigm, AbelDent• Customer service skills• Self-directed• Excellent telephone skills• Influencing/negotiation skills• Organizational skills• Familiarity with Ontario Dental Codes• Creative problem-solving skills• Keen understanding of scheduling and financial systems• Ability to function within a team environment as a supportive and positive contributor• Ability to work independentlyKEY GOALS/BENCHMARKS OF ROLE• Daily, monthly, and yearly production and collection goals achieved• Positive patient reviews of the patient experience• No-show and cancellation percentage less than 5%