• Determining whether the current system can be upgraded or if a new system needs to be installed. • Finding the best tech solution among all possible to solve the existing business problems.• Meeting with the Customers IT Manager and IT staff to determine the company’s current and future needs.• Providing the company with design ideas and schematics based on the industries best-practices.• Participating at troubleshooting systems issues as they arise.• Providing… Show more • Determining whether the current system can be upgraded or if a new system needs to be installed. • Finding the best tech solution among all possible to solve the existing business problems.• Meeting with the Customers IT Manager and IT staff to determine the company’s current and future needs.• Providing the company with design ideas and schematics based on the industries best-practices.• Participating at troubleshooting systems issues as they arise.• Providing specifications according to which the solution is defined, managed, and delivered.• Defining features, phases, and solution requirements.• Training staff on system procedures.• Providing the company with post-installation feedback. Show less

• Provide post-sales support for network infrastructure and network security project • Implementation of network infrastructure which includes network routers, switches and security equipment. • Provides technical support for customer to resolve any network related issues • Coordinates with contractors to ensure smooth delivery of projects • Provides documentation for the project such as Project Documentation and UAT Documents for customers sign off requirement • Managing… Show more • Provide post-sales support for network infrastructure and network security project • Implementation of network infrastructure which includes network routers, switches and security equipment. • Provides technical support for customer to resolve any network related issues • Coordinates with contractors to ensure smooth delivery of projects • Provides documentation for the project such as Project Documentation and UAT Documents for customers sign off requirement • Managing contractors and vendors to ensure the projects are completed in the given timeline. • Migrating network security firewalls such as Juniper Netscreen, Sidewinder and etc to PALO ALTO Next Generation Firewalls • Integration of Core switches layer 3 functions to Palo Alto Firewall wherein firewalls will do the routing function of the core switches. • Knowledge transfer of the new setup to customer FM Engineers • Migrating Alcatel switches to CISCO switches and vice-versa Show less

• Primary responsibilities include maintenance, management, upgrade, and monitor the client’s network infrastructure of Government Agencies in Singapore including firewalls, load balancers, switches.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault conditions.• Maintaining Security devices such as NAC, Firewall and IPS• Respond to human… Show more • Primary responsibilities include maintenance, management, upgrade, and monitor the client’s network infrastructure of Government Agencies in Singapore including firewalls, load balancers, switches.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault conditions.• Maintaining Security devices such as NAC, Firewall and IPS• Respond to human and machine-generated alerts.• Create system documentation, technical specifications, component inventory, operational guides, troubleshooting checklists, and other technical documentations• Provide 24x7 on-call support• Monitor network stability, availability and network performance statistics Show less

• Primary responsibilities include maintenance, management, upgrade, and monitor the client’s network infrastructure of Government Agencies in Singapore including firewalls, load balancers, switches.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault conditions.• Maintaining Security devices such as NAC, Firewall and IPS• Respond to… Show more • Primary responsibilities include maintenance, management, upgrade, and monitor the client’s network infrastructure of Government Agencies in Singapore including firewalls, load balancers, switches.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault conditions.• Maintaining Security devices such as NAC, Firewall and IPS• Respond to human and machine-generated alerts.• Create system documentation, technical specifications, component inventory, operational guides, troubleshooting checklists, and other technical documentations• Provide 24x7 on-call support• Monitor network stability, availability and network performance statistics Show less

• Primary responsibilities include maintenance, management, upgrade, and monitor the central network infrastructure of schools in Singapore including firewalls, load balancers, switches, routers, authentication servers, and VPN and ensure compliance with government requirements.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault… Show more • Primary responsibilities include maintenance, management, upgrade, and monitor the central network infrastructure of schools in Singapore including firewalls, load balancers, switches, routers, authentication servers, and VPN and ensure compliance with government requirements.• Manage and update firewall rules/policies to meet client requirements, validate that users are not allowed unauthorized network access, firewall log analysis, and troubleshooting firewall fault conditions.• Manage and update 2-factor authentication servers for VPN accounts as per service requests (new application, RSA token handling, deletion, and update of user information)• Troubleshoot and solve network and security related incidents, execute changes necessary or escalate and track requests to third party vendors• Manage Windows servers, apply security software patches to system applications, perform database and log backups.• Develop and tests configuration changes for specific network or end point security solutions and deployments• Develop necessary task lists and test plans to successfully carry out system installations/upgrade• Evaluate existing systems and procedures, and make recommendations for improvements according to IT industry service standards (ITIL)• Respond to human and machine-generated alerts.• Create system documentation, technical specifications, component inventory, operational guides, troubleshooting checklists, and other technical documentations• Provide 24x7 on-call support as per on-call rotation• Monitor network stability, availability and network performance statistics• Provide monthly network performance reports, monthly incident reports and services billing reports to the client.• Implement configuration changes on network devices such as Router, Switch, DNS and firewall based on the Service Request created. Show less

 Provides procedures on new and existing circuits according to published for IP, PIP/MPLS, and data services and voice services. Working on extended time tickets, chronic issues, repeat failure, and particularly challenging tickets. Responsible for timely update to customer regarding network issue thru voice, email notification and sometimes online ticketing system. Provides layer 1 to 3 network support for managed customers for the follow critical issues such… Show more  Provides procedures on new and existing circuits according to published for IP, PIP/MPLS, and data services and voice services. Working on extended time tickets, chronic issues, repeat failure, and particularly challenging tickets. Responsible for timely update to customer regarding network issue thru voice, email notification and sometimes online ticketing system. Provides layer 1 to 3 network support for managed customers for the follow critical issues such as:- Router and switch crashes due to hardware or software failure- Replace and reconfigure Customer-Premise-Equipment(CPE).- Circuit down from Fractional T1 to full T1 to bundled interfaces(Multilink PPP, ATM, and Frame Relay) all theway to T3 level- IP and SNMP Visibility issues Performs head-to-head test from different Telco provider in North America, South America, Europe, Latin America, Europe and Asia Pacific. Interfacing with external resources, such as Partner, PTT, Carrier and other access providers, and internal resources on the isolation and repair of customer telecommunications services across the world. Coordinate with different DSL providers and Local Exchange Carriers in determining Network Outages. Supporting network teams in isolating network issues on trunks or equipment, including identifying suspected network issues and escalating to the network team. Act as a third party vendor liaison. Remote access to all managed circuits and devices. Show less

 Acquired new potential clients  Provide technical presentation of iPlus Infocom products and services Create timeline of activity of each project Monitor each activity based on the timeline define: DSL; Leased Line, VOIP and Baseline Testing Scoping for clients requirements Creating network design based on client requirements  Provide Technical Proposal for clients Providing bill of materials needed Secure completion of projects Provide Initial… Show more  Acquired new potential clients  Provide technical presentation of iPlus Infocom products and services Create timeline of activity of each project Monitor each activity based on the timeline define: DSL; Leased Line, VOIP and Baseline Testing Scoping for clients requirements Creating network design based on client requirements  Provide Technical Proposal for clients Providing bill of materials needed Secure completion of projects Provide Initial configuration of Cisco Router, Switch and Firewall (Astaro, Juniper and WatchGuard Firebox) Conduct product POC (Proof of Concept) on client. Show less