Victor Cha Email & Phone Number

Santa Ana, Ca, Us

Orange County, California, United States

Managed development of department SOP's and related documentationCollaborated with engineering team to integrate new AV solutions for end users.Identified software limitations hindering client end goals, leading to the development of custom scripts and workarounds to successfully achieve project milestones

Torrance, California, United States

Deployment of high end residential home automation system including integration of lighting and security systems. Deep knowledge and understanding of Savant, Lutron, Vantage, and Josh ai. Creating custom programming to fit the automation needs the client, including custom triggers and workflows through SavantMaintaining deadlines and goals to ensure projects are completed in a timely mannerProviding customer education in a thorough yet concise manner to ensure that all clients are knowledgeable and able to proficiently use their systemServicing Clients either remotely or onsite to diagnose and resolve issues

Carson, California, United States

Provided product and service expertise to clients and designed custom home security solutions based on their personalized needsRecognized for consistently exceeding and maintaining quarterly business goals and metricsMaintained relationships with existing and potential customers and successfully increased business volumeSolved customer support and service issues by analyzing issue and determining most effective solution

Torrance, California, United States

Coached and mentored a team of 7 to 10 employees and ensured restaurant protocol was followedCoordinated daily restaurant management operations and ensured adequate staffing levels at all timesHired, trained, scheduled and managed employees in daily and weekly tasksDeveloped good customer relationships and immediately addressed customer service needs Managed purchasing, inventory, maintenance, and other operational functions for restaurantDeveloped strategies for better workplace efficiency and goal achievementReduced inventory shrink by 25% by reevaluating portion sizes and training staff on proper portioning