Experienced telecommunications engineer and project Manager who provides project management and business analysis functionality for a global financial company. Over 20 years of experience designing, deploying and supporting Avaya’s communications systems and contact center solutions and integrating them with various other technologies. Excellent customer communication skills; the ability to maintain a calm demeanor in a fast-paced technical environment; quickly assess a situation and make a decision, and facilitate team collaboration. Excellent communicator, with a tenacious attitude, who works well in a group setting. Highly adept learner, capable of conveying complex technical information in a clear and understandable manner, seeking to contribute my skills and advance in a growing company. Bilingual: Spanish/English oral and written proficiency.