Create and communicate Automation Vision and StrategySupport the build of RPA POCOnboard new automation technology platform (UiPath)Design and implement Automation Operating ModelEstablish Automation Centre of Excellence (COE) Vendor onboarding and managementCollaborate with business and ITWork closely with APAC country teams from Discovery to ImplementationProgram Management

Guide the organisation towards goal accomplishment ‐ influence people effectively through modeling ways of thinking, acting and encouraging new approaches to resolve problems and dealing with situations.Work with Change Leads, Commercial and Consumer Heads to identify efficiency opportunitiesEffective stakeholder management with business, IT, Operations, Claims and other supporting departments on all levels, new teams and existing teamsTeam building, enhance team performance and boost team morale Promote business tools, robotics/automation and related methodologyKey projects:Drive Digital Enablement (2021)- Reduce cost to serve National Underwriting Centre Synergy (2018)- Target Operating Model (TOM)- Deliver appropriate business tools‐ Introduce Australia model and approach to Asia countries (developed action plan, successfully transited project from planning to implementation mode)Business Integration of Chubb and ACE (2015 - 2016)- Work closely with Head of Integration and PMs in Australia on strategy and approach- Provide expert knowledge and support to work stream leads, IT and Ops in data migration and lead and guide BPM, Ops and IT to deliver renewal solutionsOther projects:Qlik Sense Dashboard Implementation for Operation and Transformation (2021)Rating Tools Delivery in Indonesia (2021)Microsoft Dynamics CRM POC APAC (2020)Robotics Process Automation POC (2020)Next Generation of Workflow Management and Straight through processing for Renewals (2019)Multinational Solutions APAC (2019)Working Model within APAC Ops team on Operation Metrics and MI (2018)Australia Systems Integration and Data Migration (2017 - 2018)BAU:Business tools management Decommission strategy for legacy tools and applicationsRoadmap maintenance with IT patterners

Lead the Business Process Management (BPM) team to support the achievement of company objectives through the provision of specialist analysis and development of business and technology solutions.Key projects:Target Operating ModelNational Underwriting Centre TransformationCommercial Express RenewalsBAU:Localise and expand business solutions and toolsKey achievements:Built and stabilised Business Process Management team with clear Mission, Vision, and ValuesEstablished Business Process Management and Business Solution capability in Chubb APAC

Use internal and external resources to understand, analyse and develop ways in which Chubb's business processes can be improved for efficiency and effectiveness.Introduced best practice regional wide in business process improvement and tools development.

BAU:Oversee operations and warranty servicesCollect, validate and resolve warranty claims, communicate with customers, resolve customer concerns, create reportsProjects:CRM implementationInventory system upgradeProcess improvement

Support and maintain Railway Ticketing SystemBuild, test and implement new features